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Welcome to our patient survey. The purpose of this questionnaire is to gather patient’s views on the services we provide. It is important for us to ensure patients feel involved with the surgery, and the decisions we make on commissioning services for our patients.

We encourage active engagement through our PPG ‘The Friends of Oaklands’ and would like to extend this to our online users as well.

Please take a few moments to complete this questionnaire. We do value your opinions. Once we have completed the survey the results and outcomes will be discussed with our PPG and posted on our website www.hythe-gp.co.uk.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

Appointments & Phones

Q1 How easy was it to get an appointment?

  39%
  47%
  12%
  0%
  2%

Results chart

Q2 How easy is it to get an urgent appointment?

  37%
  35%
  8%
  18%

Results chart

Q3 How easy was it to reach the surgery by phone?

  57%
  37%
  2%
  2%

Results chart

Q4 Are you satisfied with the local telephone number and the options available on the phone system?

  62%
  28%
  5%
  2%
  3%

Results chart

Reception & Admin Staff

Q5 How polite and helpful are the admin and reception staff?

  47%
  32%
  16%
  2%
  0%
  3%

Results chart

Q6 How was your privacy dealt with when talking to the reception Staff?

  50%
  35%
  9%
  5%

Results chart

Q7 How quickly do the staff help you when you ask for help?

  52%
  37%
  0%
  9%

Results chart

Q8 Are you satisfied with the overall service you receive from them?

  65%
  30%
  4%
  0%
  1%

Results chart

Clinical Staff

Q9 How well does the Doctor or Nurse listen to you?

  80%
  16%
  2%
  0%
  2%

Results chart

Q10 How helpful was the Doctor or Nurse at explaining your medical conditions or problems?

  77%
  15%
  4%
  0%
  4%

Results chart

Q11 How much do you trust the Doctor or Nurse to make medical decisions that are in your best interests?

  75%
  18%
  3%
  2%
  2%

Results chart

Q12 How satisfied were you with the clinical care received at the surgery

  72%
  18%
  3%
  4%
  3%

Results chart

Premises

Q13 What do you think of the surgery premises overall?

  82%
  15%
  1%
  0%

Results chart

Q14 How professional is the look and feel of our surgery?

  78%
  20%
  1%
  0%

Results chart

Q15 How easy was it to get into the surgery?

  77%
  18%
  4%
  0%

Results chart

Q16 How clean did the surgery seem to be?

  87%
  10%
  1%
  0%

Results chart

Website –www.hythe-gp.co.uk

Q17 How easy was it to find the information you were looking for on our website?

  18%
  12%
  0%
  43%
  27%

Results chart

Q18 How professional did you feel the look of the website was?

  19%
  12%
  1%
  44%
  24%

Results chart

Q19 How easy was it to navigate our website?

  18%
  14%
  0%
  44%
  24%

Results chart

Q20 Are you satisfied with our website?

  19%
  13%
  0%
  44%
  24%

Results chart

General

Q21 Would you recommend our practice to someone else?

  82%
  9%
  5%
  4%

Results chart

Q22 How satisfied are you with the overall service received at Oaklands?

  66%
  23%
  7%
  0%
  4%

Results chart

Q23 Are you happy with the practice’s opening hours?

  87%
  7%
  3%
  3%

Results chart

Q24 How effectively did the practice seem to be organised?

  63%
  25%
  7%
  0%
  5%

Results chart

Finally, please add any other comments you would like to make about your GP practice:

Please note these surveys are anonymous and therefore we are unable to reply directly to individuals. If you have any concerns that you would like to discuss please contact – Sarah Roseaman, Practice Manager.

Thank you for taking the time to complete this questionnaire. We value your comments and suggestions as we are proud of our surgery and the services we provide.

_____________________________________

We have an active Patient Participation Group ‘Friends of Oaklands’ to which all patients are members. We are keen to encourage more patients to join this group so that it better reflects our practice population – young and old. There are regular coffee mornings the first Monday of every month 10.00am-11.30am upstairs in the surgery alongside the evening meetings on Wednesdays 7.00pm-8.30pm (approximately every 6 weeks). See the timetable on the PPG notice board in the Stade Street entrance. We are keen to extend our group to our online users – if you would like to receive information/questionnaires/newsletters on line please complete the ‘Friends of Oaklands’ registration form on the website or be part of our virtual Patient Participation Group