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The Patient Participation Group are carrying out this patient survey and we would be grateful if you would complete this survey. Feedback from this survey will help us to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and the Partient Participation Group or the practice will not be able to identify your individual answers.

Thank you.

Appointments

Q1 How easy is it to see the doctor of your choice?

  0%
  6%
  22%
  35%
  33%

Q2 Safisfaction with the day and time of your appointment?

  0%
  2%
  19%
  36%
  39%
  4%

Q3 If you need to see a GP urgently, can you normally get seen on the same day?

  87%
  6%
  3%
  4%

Patient Information

Q4 In your experience, how do you rate the information provided by this practice about the services, e.g Repeat Prescriptions, Test Results, Private Fees and Certificates

  0%
  4%
  19%
  41%
  29%
  7%

Q5 The Information provided by this practice about how to prevent illnesses and stay healthy, e.g Health risks associated with Diet, Alcohol and Smoking

  0%
  4%
  23%
  37%
  31%
  5%

Patient Reviews

Q6 The Administration of our reminder system for chronic disease Health Checks

  0%
  3%
  25%
  33%
  24%
  15%

Q7 How well do you feel you are informed about the practice's services? Please visit our website www.thesurgeryastley.co.uk

  25%
  39%
  23%
  7%
  1%
  0%
  0%
  5%

Telephone Access

Q8 Ability to get through to the practice

  1%
  2%
  23%
  32%
  38%
  4%

Q9 Abiltity to speak to a Clinician for advice

  1%
  6%
  24%
  35%
  25%
  9%

Opening Times

Q10 How do you rate the hours that the practice is open for appointments

  2%
  3%
  21%
  41%
  29%
  4%

Q11 Satisfaction with our Late night appointments on a Monday 6.30 to 7.10pm

  2%
  4%
  20%
  32%
  33%
  9%

Waiting Room

Q12 How do you rate the waiting area provision

  0%
  6%
  38%
  34%
  19%
  3%

Parking

Q13 How do you rate the parking facilities available at the practice

  1%
  9%
  39%
  31%
  15%
  5%

About the staff

Q14 The manner on which you were treated by the reception staff

  1%
  1%
  14%
  30%
  48%
  6%

Q15 Respect shown for your privacy and confidentiality

  0%
  2%
  16%
  32%
  48%

Q16 Satisfation with the practice as a whole

  0%
  2%
  12%
  35%
  48%
  3%

It will help us to understand your answers if you could tell us a little about yourself

Q18 Are you?

  38%
  61%

Q19 How old are you?

  0%
  34%
  44%
  16%
  4%

Q20 What is your ethnic group?

  97%
  0%
  0%
  0%
  0%
  2%

Finally, please add any other comments you would like to make about your GP practice: