217

Patient Experience Survey 2012/2013

How often do you visit the Practice?

  0%
  14%
  64%
  9%
  9%
  0%
  4%

In the past 12 months how easy have you found the following?Getting through on the phone

  6%
  33%
  46%
  8%
  4%
  1%

Speaking to the doctor on the phone

  64%
  15%
  12%
  3%
  2%
  0%
  4%

Speaking to a nurse on the phone

  82%
  6%
  8%
  0%
  0%
  4%

Obtaining test results by phone

  56%
  18%
  15%
  5%
  3%
  0%
  3%

Seeing a doctor or a nurse.When did you last see a doctor at the practice

  63%
  22%
  7%
  5%
  0%
  3%

Have you seen the practice nurse in the last 12 months?

  71%
  25%
  4%

Seeing a doctor quickly.

In the past 12 months have you tried to see a doctor quickly? That is, on the same day or in the next two weekdays that the practice was open.

  52%
  41%
  3%
  4%

Think about the last time you tried to see a doctor quickly.

Were you able to see a doctor on the same day or in the next two weekdays that the practice was open?

  62%
  14%
  8%
  16%

How do you normally book your appointments to see a doctor or nurse at the practice? Please tick all that apply

  32%
  87%
  0%
  0%
  0%
  0%

Which of the following methods would you prefer to use to book an appointment at the practice? Please tick all that apply

  34%
  78%
  0%
  34%
  0%
  1%

In the past 6 months, have you tried to book ahead for an appointment with a doctor? That is, an appointment more than two weekdays in advance

  44%
  49%
  5%
  2%

Last time you tried, were you able to get an appointment with a doctor? That is, an appointment more than 2 weekdays in advance

  58%
  11%
  16%
  15%

How easy is it for you to book an appointment with a practice nurse at the practice?

  35%
  33%
  5%
  0%
  22%
  5%

Attending an appointment.

When you last visited the practice, how much time did you spend with the doctor?

  9%
  63%
  23%
  0%
  0%
  0%
  3%
  0%
  0%

Could a phone call from the doctor have saved you having to visit the practice?

  13%
  84%
  3%

Clinical care

The last time you saw a doctor or nurse at the practice, how good were they at each of the folowing? Please choose one option for each row.

Giving you enough time

  64%
  24%
  6%
  1%
  0%
  1%

Asking about your symptoms

  60%
  27%
  5%
  2%
  0%
  3%

Listening

  64%
  22%
  5%
  2%
  0%
  1%
  6%

Explaining tests and treatments

  54%
  27%
  5%
  2%
  0%
  8%
  4%

Treating you with care and concern

  65%
  23%
  5%
  2%
  1%
  0%
  4%

Taking your problems seriously

  61%
  25%
  5%
  1%
  1%
  2%
  5%

Did you feel you were treated with respect and dignity while you were in the practice?

  90%
  6%
  1%
  3%

About your health

Have you been diagnosed with any of the following conditions? Please tisk all that apply

  2%
  9%
  1%
  11%
  4%
  34%
  5%
  2%
  4%
  0%
  10%
  21%
  31%

Getting help with long standing issues.

Do you have any long-standing condition, disability or infirmity? Please include anything that has troubled you over a period of time or that is likely to affect you over a period

  58%
  37%
  5%

Have you had discussions in the past 12 months with a doctor or nurse about how best to deal with any long standing health issues?

  49%
  47%
  4%

General Comments about the Practice.

In general, how satisfied are you with the care you get at the practice?

  70%
  21%
  4%
  1%
  0%
  4%

Would you recommend the practice to someone who has just moved to your local area?

  83%
  10%
  2%
  0%
  1%
  0%
  4%

Reception facilities at the practice.

Following the alteration to the front desk area we are able to offer a quiet area for a confidential conversation if requested.

Have you used this facility?;

  3%
  95%
  2%

Has this improved confidentiality for you?

  4%
  4%
  56%
  36%

How helpful do you find the receptionists at the practice?

  56%
  28%
  11%
  1%
  1%
  0%

Did the receptionist introduce themselves?

  9%
  61%
  26%
  4%

Did the receptionist address you by your correct name?

  79%
  14%
  7%

How easy do yoou find getting into the building at the practice?

  72%
  21%
  2%
  0%
  0%
  5%

Do you like our automatic check-in service? This service is a computer screen that lets you register your arrival at the pratice.

  56%
  36%
  2%
  1%
  0%
  5%

Getting to the practice.

How do you normally travel to the practice?

  23%
  0%
  72%
  0%
  0%
  0%
  5%

Getting more information

Do you get enough information about the practice and the services we offer?

  71%
  24%
  5%

Practice newsletter

As a result of our previous survey we have also made it possible to subscribe to our quarterly practice newsleter via our website.

  14%
  40%
  46%

Have you read our practice leaflet?

  35%
  61%
  4%

How would you rate the information we give you about the practice and the services we offer?

  14%
  31%
  15%
  2%
  0%
  29%
  9%

Do you understand the information that you receive about our practice?

  70%
  5%
  25%

How would you rate the information we give you about other services that we refer you to?

  13%
  29%
  13%
  1%
  1%
  29%
  14%

How would you rate the information we give you about community support groups and other local services?

  7%
  10%
  9%
  4%
  1%
  56%
  13%

How would you most like to receive information about the practice?

  11%
  71%
  4%
  1%
  10%
  3%

About you.

Are you Male or female

  54%
  44%
  0%
  0%
  2%

How old are you?

  0%
  2%
  1%
  2%
  2%
  9%
  53%
  24%
  1%
  0%
  6%

Which of these best describes your employment status?If more than one of these applies to you, please tick main one

  12%
  4%
  0%
  0%
  1%
  73%
  3%
  3%
  4%

More about you.

  0%
  93%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%
  5%