217
Patient Experience Survey 2012/2013
How often do you visit the Practice?
In the past 12 months how easy have you found the following?Getting through on the phone
Speaking to the doctor on the phone
Speaking to a nurse on the phone
Obtaining test results by phone
Seeing a doctor or a nurse.When did you last see a doctor at the practice
Have you seen the practice nurse in the last 12 months?
Seeing a doctor quickly.
In the past 12 months have you tried to see a doctor quickly? That is, on the same day or in the next two weekdays that the practice was open.
Think about the last time you tried to see a doctor quickly.
Were you able to see a doctor on the same day or in the next two weekdays that the practice was open?
How do you normally book your appointments to see a doctor or nurse at the practice? Please tick all that apply
Which of the following methods would you prefer to use to book an appointment at the practice? Please tick all that apply
In the past 6 months, have you tried to book ahead for an appointment with a doctor? That is, an appointment more than two weekdays in advance
Last time you tried, were you able to get an appointment with a doctor? That is, an appointment more than 2 weekdays in advance
How easy is it for you to book an appointment with a practice nurse at the practice?
Attending an appointment.
When you last visited the practice, how much time did you spend with the doctor?
Could a phone call from the doctor have saved you having to visit the practice?
Clinical care
The last time you saw a doctor or nurse at the practice, how good were they at each of the folowing? Please choose one option for each row.
Giving you enough time
Asking about your symptoms
Listening
Explaining tests and treatments
Treating you with care and concern
Taking your problems seriously
Did you feel you were treated with respect and dignity while you were in the practice?
About your health
Have you been diagnosed with any of the following conditions? Please tisk all that apply
Getting help with long standing issues.
Do you have any long-standing condition, disability or infirmity? Please include anything that has troubled you over a period of time or that is likely to affect you over a period
Have you had discussions in the past 12 months with a doctor or nurse about how best to deal with any long standing health issues?
General Comments about the Practice.
In general, how satisfied are you with the care you get at the practice?
Would you recommend the practice to someone who has just moved to your local area?
Reception facilities at the practice.
Following the alteration to the front desk area we are able to offer a quiet area for a confidential conversation if requested.
Have you used this facility?;
Has this improved confidentiality for you?
How helpful do you find the receptionists at the practice?
Did the receptionist introduce themselves?
Did the receptionist address you by your correct name?
How easy do yoou find getting into the building at the practice?
Do you like our automatic check-in service? This service is a computer screen that lets you register your arrival at the pratice.
Getting to the practice.
How do you normally travel to the practice?
Getting more information
Do you get enough information about the practice and the services we offer?
Practice newsletter
As a result of our previous survey we have also made it possible to subscribe to our quarterly practice newsleter via our website.
Have you read our practice leaflet?
How would you rate the information we give you about the practice and the services we offer?
Do you understand the information that you receive about our practice?
How would you rate the information we give you about other services that we refer you to?
How would you rate the information we give you about community support groups and other local services?
How would you most like to receive information about the practice?
About you.
Are you Male or female
How old are you?
Which of these best describes your employment status?If more than one of these applies to you, please tick main one
More about you.