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Little Waltham 2013 Patient Survey

Thank you for taking the time to complete this survey. Your feedback is important in helping us to improve our service. If you are dissatisfied with any aspect of the service we provide please indicate why in the comments box at the end of the survey. Your answers will be anonymous.

My appointment was

  27%
  70%
  3%

Results chart

I can get an emergency appointment on the day if I need it

  21%
  55%
  17%
  2%
  0%
  5%

Results chart

It is easy to pre-book a non-urgent GP appointment

  19%
  61%
  12%
  5%
  1%
  2%

Results chart

It is easy to book a non-urgent appointment with my preferred GP

  9%
  40%
  33%
  13%
  2%
  3%

Results chart

I am happy with the surgery opening hours

  21%
  68%
  6%
  3%
  0%
  2%

Results chart

I am happy with the time spent waiting in surgery to be seen

  10%
  53%
  21%
  12%
  1%
  3%

Results chart

Appointments are long enough to deal with my problem

  12%
  66%
  11%
  9%
  0%
  2%

Results chart

I am happy with the care I receive

  28%
  63%
  5%
  0%
  0%
  4%

Results chart

I am happy with the way test results are given

  15%
  61%
  14%
  6%
  0%
  4%

Results chart

It is easy to reach the surgery by telephone

  14%
  58%
  16%
  8%
  0%
  4%

Results chart

It is easy to speak to a dispenser by telephone

  10%
  44%
  32%
  8%
  1%
  5%

Results chart

The receptionists are friendly and approachable

  31%
  59%
  5%
  1%
  0%
  4%

Results chart

Are you aware that you can book or cancel a GP appointment and order repeat medication on line

  60%
  35%
  5%

Results chart

Do you use our online services

  29%
  66%
  5%

Results chart

Did you complete our survey in 2012

  15%
  79%
  6%

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Do you feel our service has improved in the last 12 months

  67%
  14%
  19%

Results chart

Would you recommend the surgery to friends or relatives

  91%
  2%
  7%

Results chart

What do we do well

What could we do better

Additional comments

Thank you for completing this survey. The results will be published on our website and in a newsletter which will be available from reception. The results will also be discussed at a meeting with patients in March. If you would like to attend this meeting please email walthamnotley.patientgroup@nhs.net If you have any questions about the survey please contact Julie Price, Senior Practice Manager on 01376 341411.