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1. (a) How do you rate the hours that your practice is open for appointments?
(b) If unhappy, what hours would you like the practice to be open?
2. Thinking of times when you need to book a non-urgent/routine appointment, with a GP of your choice:
(a) How quickly do you usually get seen?
(b) How do you rate this?
3. If you need to see a Doctor urgently, can you normally consult on the same day (including by telephone)?
4. How helpful do you find the receptionists at the surgery ?
5. (a) How long do you usually have to wait at the practice for your consultations to begin?
(b) How do you rate this?
5. Thinking of times you have phoned the practice, how do you rate the following:
(a) Ability to get through to the practice on the phone?
(b) Ability to speak to a doctor on the phone when you have a question or need medical advice?
6. Are you aware the Practice has a:
7. How well do you know the services we provide:
8. The Practice is considering developing services to include on-line appointment booking. Would you consider using this service?
9. Would you be agreeable to ONE monthly text message providing you with information on services available at the Practice.
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
9. We are interested in any other comments you may have. Please write them here.
Any other comments