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We would very much appreciate your feedback on how well we are meeting your healthcare needs. Please take the opportunity to tell us what you think by completing this survey, which has been produced by Botley Medical Centre and the Patient Participation Group (PPG). All questions are optional and anonymous and you should ignore any that do not apply to you. Please base your answers on your experience over the last 6 months,and complete and/or return the survey by 28th February 2013.

What is your age?

  4%
  6%
  19%
  20%
  36%
  12%

How satisfied are you with our opening hours?

  31%
  53%
  10%
  5%

If you are not satisfied,what hours would you like to have available to you?

What do you think of the car parking facilities at the practice?

  21%
  44%
  22%
  7%
  6%

Comments

What do you think of the waiting room?

  12%
  58%
  26%
  2%
  2%

What changes to the waiting room would you like to see?

How polite and helpful did you find reception staff?

  41%
  47%
  6%
  6%

If you feel staff were not polite and helpful, please specify.

How easy is it to make an appointment with your chosen doctor?

  9%
  34%
  36%
  15%
  6%

Overall were you happy with the quality of your last consultation with a doctor?

  38%
  40%
  9%
  5%
  8%

If not happy with your last consultation, please specify.

How easy is it to make an appointment to see a nurse?

  31%
  50%
  7%
  0%
  12%

How happy were you with the quality of the treatment by the nurse?

  44%
  40%
  1%
  0%
  15%

If you were unhappy about the quality of treatment,please specify

Are you satisfied with the efficiency of the Prescription Service the practice provides?

  77%
  8%
  15%

If you feel the service could be improved, please specify.

How do you rate the Test Results Service?

  18%
  28%
  21%
  7%
  26%

How do you rate the Hospital/Consultant referral system?

  20%
  23%
  19%
  5%
  33%

If you have access to a computer,are you aware that the practice has a website http://www.botleymedicalcentre.co.uk/

  69%
  15%
  16%

If your answer is yes,how often do you use the practice website?

  12%
  44%
  14%
  30%

What do you use the website for?

  2%
  17%
  31%
  5%
  45%

How do you rate the website?

  17%
  37%
  2%
  0%
  44%

What improvements would you like to see on the website?

Overall what do you think of the service provided by the practice?

  19%
  42%
  23%
  9%
  7%

What services would you like to see available at your practice and what could the surgery do better? Please specify.

Thank you for taking the time to complete this survey.Your views are important in order to improve the service offered by the practice.Please return this form to either Botley or Wootton surgeries by 28th February.