Botley Medical Centre

Number of Responses: 96

We would very much appreciate your feedback on how well we are meeting your healthcare needs. Please take the opportunity to tell us what you think by completing this survey, which has been produced by Botley Medical Centre and the Patient Participation Group (PPG). All questions are optional and anonymous and you should ignore any that do not apply to you. Please base your answers on your experience over the last 6 months,and complete and/or return the survey by 28th February 2013.

What is your age?

Under 18  4%

19-30  6%

31-50  19%

51-64  20%

65-80  36%

Over 80  12%

How satisfied are you with our opening hours?

Very satisfied  31%

Satisfied  53%

Unsatisfied  10%

Very unsatisfied  5%

If you are not satisfied,what hours would you like to have available to you?

What do you think of the car parking facilities at the practice?

Very good  21%

Good  44%

Not very good  22%

Poor  7%

No response  6%

Comments

What do you think of the waiting room?

Very good  12%

Good  58%

Not very good  26%

Poor  2%

No response  2%

What changes to the waiting room would you like to see?

How polite and helpful did you find reception staff?

Very polite and helpful  41%

Reasonably polite and helpful  47%

Not polite and helpful  6%

No response  6%

If you feel staff were not polite and helpful, please specify.

How easy is it to make an appointment with your chosen doctor?

Very easy  9%

Easy  34%

Difficult  36%

Very difficult  15%

No response  6%

Overall were you happy with the quality of your last consultation with a doctor?

Very Happy  38%

Happy  40%

Unhappy  9%

Very unhappy  5%

No response  8%

If not happy with your last consultation, please specify.

How easy is it to make an appointment to see a nurse?

Very easy  31%

Easy  50%

Difficult  7%

Very difficult  0%

No response  12%

How happy were you with the quality of the treatment by the nurse?

Very happy  44%

Happy  40%

Unhappy  1%

Very unhappy  0%

No response  15%

If you were unhappy about the quality of treatment,please specify

Are you satisfied with the efficiency of the Prescription Service the practice provides?

Yes  77%

No  8%

No response  15%

If you feel the service could be improved, please specify.

How do you rate the Test Results Service?

Very good  18%

Good  28%

Adequate  21%

Poor  7%

No response  26%

How do you rate the Hospital/Consultant referral system?

Very good  20%

Good  23%

Adequate  19%

Poor  5%

No response  33%

If you have access to a computer,are you aware that the practice has a website http://www.botleymedicalcentre.co.uk/

Yes  69%

No  15%

No response  16%

If your answer is yes,how often do you use the practice website?

Frequently  12%

occasionally  44%

Never  14%

No response  30%

What do you use the website for?

General health information  2%

Surgery times and practice information  17%

Ordering repeat prescriptions  31%

Other  5%

No response  45%

How do you rate the website?

Very good  17%

Good  37%

Poor  2%

Very poor  0%

No response  44%

What improvements would you like to see on the website?

Overall what do you think of the service provided by the practice?

Very good  19%

Good  42%

Reasonable  23%

Poor  9%

No response  7%

What services would you like to see available at your practice and what could the surgery do better? Please specify.

Thank you for taking the time to complete this survey.Your views are important in order to improve the service offered by the practice.Please return this form to either Botley or Wootton surgeries by 28th February.