165

Section A HOSPITAL ADMISSIONS

1. Have you been admitted to hospital during the last 12 months?

  24%
  73%
  3%

If No please move on to Section B HOSPITAL OUTPATIENT ADMISSIONS

2. If Yes, please tick which hospital this was below, most recently

  13%
  4%
  0%
  4%
  79%

If Other please specify

3. Thinking of the most recent time you were discharged from hospital, were you given or sent a letter explaining your treatment and what if any should be the next stage of your treatment?

  21%
  5%
  74%

4. If Yes, was this information also sent to your Surgery / District Nurse?

  10%
  1%
  12%
  77%

5. Was information from your last hospital visit available to your doctor for your next appoint­ment at the surgery?

  15%
  2%
  7%
  76%

6. How long after your most recent hospital discharge was your next contact with the Surgery / District Nurse?

  1%
  4%
  6%
  4%
  1%
  0%
  3%
  81%

SECTION B HOSPITAL OUTPATIENT ADMISSIONS

7. Have you been referred to a Hospital Outpatient Clinic during the last 12 months?

  64%
  30%
  6%

8. If Yes, please tick which hospital this was:

  38%
  16%
  0%
  2%
  44%

If Other please specify

(In the following, please refer to the most recent occasion only)

9. Thinking of the most recent time you were discharged from an outpatient clinic, were you given or sent a letter explaining your treatment and what if any should be the next stage of your treatment?

  36%
  25%
  39%

10. If Yes, was this information also sent to your:

a. Surgery

  25%
  0%
  16%
  59%

b. District Nurse

  1%
  4%
  15%
  80%

11. Was information from your last hospital outpatient visit available to your doctor for your next appointment at the surgery?

  25%
  3%
  26%
  46%

12. How long after your hospital discharge was your next contact with the Surgery or District Nurse?

  0%
  1%
  6%
  7%
  4%
  7%
  15%
  60%

13. Have you had difficulty in getting to the Surgery and/or Hospital / Other Clinics?

  7%
  49%
  44%

If so, how were you able to keep your appointment?

SECTION C GP APPOINTMENTS AND CONSULTATIONS

The vast majority of appointments are pre-booked but when this is not appropriate Telephone Triage, Telephone consultations and Open Surgery (on Wednesdays) are available.

Telephone Triage

The aim of this service is to provide immediate access to a GP on the day the patient presents with a problem that requires urgent attention. Clearly, this service is not for routine GP or nurse appointments. A patient who telephones the surgery requesting an appointment with the GP on the same day will be placed on the GP’s triage list. The GP will call the patient back as soon as possible to discuss and assess the problem and book a same day appointment for the patient should it be required.

14. How many times have you used this service within the last 12 months?

15. Were you happy with this process?

  46%
  4%
  50%

If No, please specify the reason

Telephone Consultations

This service is available for patients to book by calling reception. Telephone consultations are for patients who need to discuss aspects of their care with the GP, such as blood test results or a hospital referral.

16. How many times have you used this service within the last 12 months?

17. On the most recent occasion, were you satisfied with this process?

  33%
  0%
  67%

If No, please specify reason

18. Did you make a further appointment for the same matter?

  16%
  14%
  70%

If Yes, was it:

  15%
  0%
  1%
  84%

Open Surgery

This service takes place on Wednesday mornings from 8.30 am to approximately 10.00 am. The Surgery opens at 8.00 am. No appointments are necessary, patients are asked to book in at Reception and are seen in order of arrival; depending upon the number of patients there may be a wait.

This service is not for patients who wish to discuss multiple issues or wish to follow-up an on-going issue but for the patient who has a problem that cannot wait until a routine appointment is available.

19. How many times have you used this service within the last 12 months?

20. How long on average did you wait to be seen? Please tick number of minutes

  2%
  6%
  7%
  4%
  3%
  2%
  0%
  3%
  73%

21. What was the longest wait?

and the shortest?

22. What was your reason for using the Open Surgery option rather than a pre-booked appointment?

23. How satisfied were you with this option?

  10%
  12%
  2%
  3%
  1%
  72%

24. If you were dissatisfied with the Open Surgery facility please give a reason:

SECTION D CONSULTATION PREFERENCES

25. In general, which would be your preferred method of consultation? Please rank 1 – 5, 1 being the most preferred:

Pre-booked appointment

Telephone Triage

Open Surgery (Wednesday am only)

Telephone Consultation

Open Surgery being available on more than one weekday

26. Are there any suggestions you would like to make regarding improvements to any of the above methods of consultation?

27. Are there any further general or specific comments you would like to make regarding communication between patient and hospital and the surgery?

About you

It would help us if you would tell us something about who completed this form:

Age range:

  0%
  1%
  23%
  71%
  5%

Ethnicity:

  94%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  6%

Thank you for your participation in this survey!