165

Patient Access

How helpful do you find the receptionists at your GP practice?

  73%
  24%
  1%
  0%
  0%

How easy is it to get through to someone at your GP practice on the phone?

  65%
  27%
  3%
  0%
  0%
  1%
  4%

If you need to see a GP urgently, can you normally get seen on the same day?

  64%
  20%
  13%
  3%

How do you normally book your appointments at your practice? Please tick all boxes that apply.

  43%
  80%
  3%
  0%

Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

  41%
  75%
  25%
  2%

How quickly do you usually get seen?

  66%
  29%
  2%
  0%
  0%
  3%

How do you rate this?

  51%
  26%
  11%
  3%
  1%
  1%
  1%
  6%

Is your GP practice currently open at times that are convenient to you?

  76%
  19%
  1%
  4%

Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.

  18%
  30%
  32%
  6%
  36%

How good was the last GP you saw at giving you enough time?

  63%
  28%
  4%
  0%
  0%
  0%
  5%

How good was the last GP you saw at listening to you?

  56%
  32%
  7%
  0%
  0%
  0%
  5%

How good was the last GP you saw at explaining tests and treatments?

  60%
  24%
  7%
  0%
  0%
  3%
  6%

How good was the last GP you saw at involving you in decisions about your care?

  58%
  25%
  10%
  0%
  0%
  3%
  4%

How good was the last GP you saw at treating you with care and concern?

  56%
  30%
  8%
  0%
  0%
  2%
  4%

Did you have confidence and trust in the GP you saw or spoke to?

  67%
  26%
  3%
  0%
  4%

Thinking about the care you get overall, how well does the practice help you to understand your health problems?

  75%
  16%
  3%
  3%
  3%

Thinking about the care you get overall, how well does the practice help you to cope with your health problems?

  80%
  11%
  6%
  1%
  2%

Thinking about the care you get overall, how well does the practice help you to keep yourself healthy?

  73%
  15%
  4%
  4%
  4%

Overall, how would you describe your experience of your GP surgery?

  56%
  23%
  12%
  3%
  0%
  1%
  5%

Would you recommend your GP surgery to someone who has just moved to your local area?

  70%
  23%
  4%
  0%
  0%
  3%

Are you?

  38%
  59%
  3%

How old are you?

  3%
  41%
  32%
  13%
  6%
  5%

Do you have a long-standing health condition?

  46%
  47%
  3%
  4%

What is your ethnic group?

  81%
  9%
  4%
  0%
  1%
  0%
  5%

Finally please add any other comments you would wish to make about your GP practice: