102

We are keen to know how we can improve our service to you and how you perceive our surgeries and staff. We will be grateful if you will complete this short survey form.

There are no right or wrong answers and your doctor will not be able to identify you.

To be completed ONLY if you have seen a doctor or nurse at the practice during the last 12 months.

Please select the appropriate box for each answer where 1 is the lowest and 4 is the highest level.

Access To Services

1. Generally, how helpful are the receptionists?

  2%
  8%
  30%
  57%

2. Can you book an appointment easily?

a) By telephoning or visiting reception

  3%
  19%
  26%
  45%
  7%

b) By the automated telephone service (24 hrs)

  17%
  17%
  11%
  8%
  47%

c) On line (www.thealemedicalcentre.com)

  6%
  7%
  7%
  10%
  70%

3. How easy is it for you to get advice from a doctor or nurse on the telephone?

  2%
  11%
  38%
  41%
  8%

4. If you need to see a GP or nurse urgently, can you get to be seen on the same day?

  9%
  20%
  27%
  34%
  10%

5. How do you prefer to book an appointment?

  5%
  80%
  13%

6. Was your appointment with a doctor long enough?

  2%
  5%
  34%
  51%
  8%

7. Was your appointment with a nurse long enough?

  0%
  6%
  29%
  51%
  14%

8. On average, how often do you need medical advice or treatment in a year, involving a visit to (insert a number):

a) Theale Medical Centre?

b) Calcot?

9. Which of the following ADDITIONAL opening times would make it easier for you to see or speak to someone?

  16%
  16%
  31%
  44%
  18%

Thank you for your help.