Dr Chopras Survey 2013 (v2)

Number of Responses: 87

You can help us improve the services we offer; the Patient Participation Group, Practice and Doctors at this surgery would welcome your honest feedback.

Please do not put your name on this survey.

Once complete please place in the envelope attached and return to the Reception Staff of your Surgery.

1. Who is your registered Doctor?

2. When was the last time you saw a Doctor or Nurse?

In the past 3 months 78%

3-6 Months 14%

Over 6 Months 4%

Not applicable 0%

No response 4%

PRESCRIPTIONS & INTERACTIVE SERVICES

3 a) Do you have medication prescribed regularly?

Yes 80%

No - if No please go to Q.4 19%

b) Have you ordered your repeat prescription via email or the website?

Yes if yes go to Q. 3c 11%

No 65%

No response 24%

i) If ‘no’ did you know this service was available?

Yes 31%

No 32%

No response 37%

ii) Do you think you would use this service in future?

)Yes 29%

No go to Q.4 34%

No response 37%

c) Did this system work satisfactorily?

Yes 14%

No 3%

No response 83%

4 In the future would you be interested in booking advance appointments (more than 2 days ahead) on-line?

Yes 54%

No 24%

Not sure 19%

No response 3%

ACCESS TO APPOINTMENTS

5 a) In the past 6 months how easy have you found it to book an appointment in advance (more than 2 weekdays)?

Haven’t Tried 29%

Very Easy 49%

Easy 13%

Difficult 1%

Very Difficult 5%

b) If you had not tried were you aware you could book a doctors appointment in advance?

Yes 54%

No 19%

No response 27%

6 a) How long do you have to wait at your Appointment time?

Are you on time 19%

5-10mins after your time 35%

10-15mins after your time 33%

15-30mins after time 9%

Longer 2%

b) How do you feel about how long you have to wait when you have attended your appointment?

I don’t have to wait long 82%

I have to wait a bit too long 12%

I have to wait far too long 2%

No response 4%

c) If your appointment was delayed where you informed that there was a wait?

Yes 29%

No 45%

Can’t remember 9%

No response 17%

7 a) In the last 12 months have you used any of the following services?

SE Health (SEADOC) 8%

Walk in Centre (StationPlaza) 16%

Accident & Emergency 14%

No response 62%

b) If so was that because: (please tick one only)

It was an emergency (1) 14%

there were no appointments available at the surgery (2) 1%

It was outside surgery hours (3) 18%

I could not get to the surgery (4) 1%

c) If it was outside surgery hours did you try ringing the surgery to obtain the emergency number?

Yes 5%

No 26%

No response 69%

PROMOTING HEALTH

8 a) If appropriate please tick the boxes that apply to you:

I worry a lot about my diet and would like to improve it (1)  11%
I want to stop smoking and don’t know enough about how (2)  2%
I would like to know more about how I can stay healthy generally (3)  16%
I am worried about the health of someone who is close to me and don’t know who to talk to . (4)  6%
Depression & anxiety is something I experience often but have never talked to my GP or health professional about it (5)  5%
I am concerned about my memory. (6)  12%

b) Please list any personal health priorities not mentioned above:

c) Did you know you are entitled to a free NHS health check?

Yes  45%
No  35%
CARER RESPONSIBILITIES  2%
No response  18%

9 a) Do you have carer responsibilities for anyone with a long-standing health problem or disability? (The Department of Health defines a carer as someone who ‘provides unpaid support to family or friends who couldn’t manage without this help).

YES (1) Go to Q.9b  16%
NO (2) Go to Q.10  77%
No response  7%

b) Who do you care for: (tick as appropriate)

Someone in your home (1)  12%
A relative living elsewhere (2)  2%
A neighbour (3)  0%
Someone else (4)  1%

c) Is your carer role full-time or part-time?

Full-time  10%
Part-time  6%
No response  84%

d) Is the person you care for a patient at your surgery?

Yes  13%
No  3%
No response  84%

e) Is your GP aware of your carer responsibilities?

Yes  13%
No  3%
No response  84%

f) Do you feel that your caring responsibilities limit the time you have to focus on your own health?

Never  4%
Sometimes  10%
All the time  2%
No response  84%

OVERALL SERVICE

10 In general how satisfied are you with your overall care at the surgery?

Very satisfied  63%
Satisfied  33%
Not very satisfied  3%
Dissatisfied  0%

11 Would you recommend this Surgery?

Yes  90%
No  3%
No response  7%

12 Do you have any constructive suggestions for the Surgery to improve the service to patients?

The following questions will help us to see how experiences vary between different groups of the population. We will keep your answers completely confidential

Are you male or female?

Male  39%
Female  47%
No response  14%

How old are you?

Under 18  3%
18-24  3%
25-34  5%
35-44  6%
45-54  6%
55-64  18%
65-74  40%
75-84  10%
85 & over  4%

Which of these best describes your employment status? (tick one box only)

Full-time Paid Work (30+ hrs per week) (1)  12%
Part-time Paid Work (less than 30 hrs per week) (2)  10%
Full-time education (school/college/ university)(3)  3%
Unemployed (4)  3%
Permanently sick or disabled (5)  5%
Fully retired from work (6)  55%
Looking after the home(7)  4%
Doing something else (8)  2%
  0%
No response  6%

What is your ethnic group? (Chose one section from A to E below, and then select the appropriate option to indicate your ethnic group)

British  94%
Irish  1%
Any other White background  1%
White & Black Caribbean  0%
White & Black African  0%
White & Asian  0%
any other mixed background  0%
Indian  0%
Pakistani  0%
Bangladeshi  0%
Other Asian Background  0%
Caribbean  0%
African  0%
Any other black background  0%
Any other ethnic group  1%
No response  3%

Thank you for taking the time to complete this survey. Your views are very much appreciated

Dr Chopra's Practice

Dr Chopras Survey 2013 (v2)