Talbot Medical Centre

Number of Responses: 173

Patient Survey 2013

Can you please rate your satisfaction with the revised telephone system?

Much Better  32%

Somewhat Better  33%

About the Same  16%

Much Worse  10%

Too soon to tell  5%

No response  4%

How long did you have to wait before the telephone was answered

Less than a minutes  21%

1 to less then 3 minutes  54%

3 to less than 5 minutes  10%

5 to less than 10 minutes  6%

10 minutes or more  4%

No response  5%

Answering the phone by Reception in busy periods is sometimes raised as a problem by our patients. What do you think would be the solution?

How would you currently rate our appointments system?

Very satisfied  24%

Satisfied  44%

Neutral  10%

Unsatisfied  11%

Very Unsatisfied  6%

No response  5%

Would you prefer to make an appointment with the Doctor of your choice for a future date, or speak to them on the phone sooner?

Appointment with doctor of choice  56%

Telephone appointment with doctor of choice  37%

No response  7%

If you wanted to see the Doctor of your choice for a non urgent/routine appointment what would you consider to be a reasonable period of time to wait?

Same day  2%

1-2 days  35%

3-5 days  41%

5-7 days  12%

7-10 days  4%

>10 days  0%

No response  6%

Do you know which days of the week your GP is avaialble?

Yes  32%

No  63%

No response  5%

How best should we share this information with you?

Please add any further comments you would like to make