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Patient Survey 2013

Can you please rate your satisfaction with the revised telephone system?

  32%
  33%
  16%
  10%
  5%
  4%

How long did you have to wait before the telephone was answered

  21%
  54%
  10%
  6%
  4%
  5%

Answering the phone by Reception in busy periods is sometimes raised as a problem by our patients. What do you think would be the solution?

  24%
  38%
  28%
  20%

How would you currently rate our appointments system?

  24%
  44%
  10%
  11%
  6%
  5%

Would you prefer to make an appointment with the Doctor of your choice for a future date, or speak to them on the phone sooner?

  56%
  37%
  7%

If you wanted to see the Doctor of your choice for a non urgent/routine appointment what would you consider to be a reasonable period of time to wait?

  2%
  35%
  41%
  12%
  4%
  0%
  6%

Do you know which days of the week your GP is avaialble?

  32%
  63%
  5%

How best should we share this information with you?

  31%
  38%
  44%

Please add any further comments you would like to make