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Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how you view our service. The survey is anonymous and your doctor will NOT be able to identify your individual responses.

We are interested in understanding your views on areas previously highlighted in the initial survey patients completed in the surgery in December.

Please answer all of the questions and click Send when you are done.

Which Practice do you usually visit?

  83%
  9%
  4%
  4%

Appointments

Q1: In the past 12 months how many times have you seen a doctor in any of our surgeries?

  4%
  21%
  36%
  16%
  17%
  6%

Q2:How do you usually book your appointment?

  34%
  58%
  4%
  4%

Q3: Thinking of the last time you needed to see a Doctor or other clinician on the SAME DAY for an URGENT reason was an appointment offered to you?

  75%
  18%
  3%
  4%

Q4:If you were not seen urgently why was that?

  18%
  0%
  11%
  3%
  68%

Q5:How easy do you find it to PRE BOOK (up to 4 weeks) an appointment with any GP/clinician even if it is not the clinician you would see as first choice?

  19%
  37%
  21%
  9%
  14%

Q6: How easy was it to get an appointment with the GP you wanted to see?

  11%
  29%
  33%
  21%
  6%

Q7: Would a GP telephone appointment have saved you a visit to the surgery if it had been available to you?

  25%
  34%
  33%
  0%
  8%

We have a high level of appointments 'lost' as patients 'do not attend' and we are looking at ways to help reduce these so we can offer to other patients

Q8:Would you like to be reminded of your appointment via a free text message

  58%
  35%
  7%

Timekeeping

Q9:How do you rate the amount of time your doctor spends with you in an appointment?

  26%
  35%
  28%
  6%
  1%
  4%

Q10:On your last visit to the surgery how long did you wait to be seen for your appointment?

  40%
  33%
  22%
  1%
  4%

Q11:If you were kept waiting for more than 15 minutes did reception staff explain that your doctor was running late?

  29%
  38%
  4%
  18%
  11%

Q12:If you were not told, had this happened, would this have felt better service to you?

  50%
  11%
  8%
  7%
  24%

Telephone answering and access

Q13:When phoning the surgery do you normally get an engaged tone?

  24%
  36%
  29%
  5%
  6%

Q14:When you phone us you may get through and be aware you are moving through a queue, do you prefer this to getting the engaged tone?

  65%
  21%
  8%
  6%

Q15:Thinking of the last 6 months, how easy have you found getting through on the phone to speak to reception

  11%
  59%
  14%
  4%
  6%
  6%

Q16:Thinking of the last 6 months, how easy have you found it to speak to dispensary?

  20%
  30%
  1%
  5%
  35%
  9%

The Practice overall

Q17:We are actively increasing the leaflets and information available to patients on a range of healthcare topics.

How do you prefer to access this type of information?

  35%
  45%
  9%
  11%

What subjects would you like information on and find helpful?

Q18:Do you use our website to book appointments or request repeat prescriptions?

  18%
  71%
  5%
  6%

Q19:How satisfied are you with the overall clinical care you receive at the Practice

  43%
  41%
  8%
  4%
  0%
  4%


To help us understand your answers better, please tell us a few things about yourself:

Are you male or female?

  31%
  64%
  5%

What age are you?

  1%
  8%
  12%
  19%
  18%
  14%
  14%
  4%
  2%
  8%

Do you have a long standing health condition?

  48%
  44%
  2%
  6%

What is the ethnic background with which you most identify?

  92%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  7%

Which of the following best describes you?

  32%
  15%
  4%
  5%
  1%
  27%
  8%
  8%

Please add any other comments you would like to make about the surgery and the service you receive, as this is an anonymous survey please do not leave a comment which requires a direct reply.

Many thanks for your time in answering the questions on this survey.