Somerton House Surgery

Number of Responses: 8

Booking an Appointment

Generally, how would you describe your experience of making appointments at your GP surgery?

Very good  87%

Fairly good  12%

Neither good nor poor  0%

fairly poor  0%

Very poor  0%

Are there any times when it is difficult to get through to your surgery on the telephone?

Yes  25%

No  75%

Not sure  0%

If yes, which days and times do you have the most difficulty?

Comments

How often can you book a 'same day' appointment at your surgery?

Always  12%

Most of the time  12%

Rarely  25%

Never  0%

Never tried  25%

I cannot book a same day apppointment but a 'walk in and wait' service is available at my surgery  25%

How often can you book an appointment that fits around other commitments you have (eg. work, family, caring responsibilities) within 3 days?

Always  12%

Most of the time  50%

Rarely  12%

Never  0%

Never tried  25%

Think about the last time you wanted to see or speak to a doctor or nurse from your GP surgery.

When did you want to see or speak to them?

On the same day  75%

On the next working day  0%

A few days later  12%

A week or more later  12%

Can't remember  0%

Were you able to get an appointment to see or speak to someone?

Yes  100%

No  0%

Yes, but I had to call back closer to the day I wanted the appointment  0%

Can't remember  0%

How long after initially contacting the surgery did you actually see or speak to someone?

On the same day  75%

On the next working day  0%

A few days later  0%

A week or more later  12%

Can't remember  12%

Now think about all the appointments you have had at your surgery.

When you have an appointment booked, how often are you seen within 10 minutes of the time you were given?

Always  0%

Most of the time  87%

Rarely  12%

Never  0%

Can't remember  0%

Usually, how convenient are the appointments you are able to get?

Very convenient  75%

Fairly convenient  25%

Not very convenient  0%

Not at all convenient  0%

If your appointments are either not very convenient or not at all convenient, why is that?

I find it hard to get an appointment on the day I want  12%

I find it hard to get an appointment at the time I want  0%

I find it hard to book an appointment with my preferred GP  0%

I couldn't book ahead at my surgery  0%

Other - please state below  0%

No response  88%

If you have ever booked an appointment and then not attended that appointment 'without cancelling first' why was that?

I went to a walk-in centre or A&E department instead  0%

I no longer needed the appointment because the problem got better without seeing the doctor or nurse  0%

I still needed the appointment but couldn't attend because ofm other commitments such as work, family and caring responsibilities  0%

I couldn't get to the surgery  0%

I forgot about my appointment  12%

I tried to cancel my appointment but couldn't quickly and easily contact the surgery at a time that suited me  0%

No response  88%

Other please state below

Please tell us any suggestions you have that would make it easier to cancel appointments you no longer need.

Suggestions:

Home Visits Have you ever needed to request a home visit from a GP?

Yes  25%

No  75%

If yes, how long did it take between the initial phone call request and the actual visit?

Less than an hour  0%

Between one and four hours  12%

Over four hours but on the same day  12%

No response  76%

About You

NHS Bath and North East Somerset is committed to providing equal access to health care services for all members of the community. To help us achieve this, we would like to ask you to complete the following questions. Any information you provide will remain anonymous.

Gender

Male  25%

Female  75%

Transgender  0%

Prefer not to say  0%

Age Band

16-12  0%

26-35  12%

36-45  0%

46-55  12%

56-65  50%

66-75  25%

76-85  0%

86 years or over  0%

Prefer not to say  0%

What is your ethnic group

Prefer not to say  25%

No response  75%

White

British  100%

Irish  0%

Gypsy or Traveller  0%

Other white background

Mixed

Other mixed background

Asian/Asian British

Other Asian background

Black/BlackBritish

Other black background

Other

Any other ethnic group

Do you consider yourself to have a disability?

Yes  50%

No  50%

Prefer not to say  0%

Which of the following best describes your sexual orientation?

Heterosexual/straight  100%

Gay/Lesbian  0%

Bisexual  0%

Prefer not to say  0%