11

Danson Family Practice Patient Participation Group Patient Satisfaction Survey

I am able to get through on the telephone?

  63%
  27%
  0%
  9%
  0%

I can get an appointment when I want?

  45%
  36%
  18%
  0%
  0%

I can see the doctor of my choice?

  36%
  36%
  0%
  0%
  27%

I was seen within half an hour of my appointment time?

  63%
  36%
  0%
  0%
  0%

The opening hours suit my needs?

  45%
  45%
  9%
  0%
  0%

I was listened to in my consultation?

  81%
  9%
  0%
  0%
  9%

I was involved in my care?

  63%
  27%
  0%
  0%
  9%

I understood my treatment ?

  63%
  36%
  0%
  0%
  0%

I was treated with respect and courtesy in my consultation?

  72%
  27%
  0%
  0%
  0%

I was satisfied with my consultation?

  63%
  27%
  0%
  0%
  0%
  10%

The receptionist was helpful?

  36%
  45%
  9%
  9%
  0%

The receptionist answered all my queries?

  36%
  36%
  9%
  9%
  9%

I was treated with respect and courtesy by the receptionist?

  36%
  45%
  9%
  9%
  0%

Any other comments

Are you male or female?

  36%
  54%
  10%

What age are you?

  0%
  9%
  54%
  0%
  27%
  9%
  0%
  0%

What is the ethnic background with which you most identify?

  90%
  0%
  0%
  0%
  0%
  9%
  0%
  0%
  0%
  0%
  0%