PRG Survey January 2013

This survey is now closed

PRG Survey January 2013

At the meeting of the James Cochrane Practice Patient Participation Group; the following questions and issues were raised.

We appreciate your time to take a few minutes to answer these questions, which will help us to determine if changes are required to improve our services.

Communicating to patients.

1. Methods of distributing information to patients. What method would you prefer to receive information about services and issues relating to the James Cochrane Practice?

a. Text Message

b. Website via a newsletter portal.

c. Email

d. All of the above.

e. I am happy with the present system.

2. Appointments reminders.What method would you prefer to receive confirmation and reminders relating to appointments that you have booked at the James Cochrane Practice?

a. Text Message (Immediate confirmation of a booked appointment, and then a reminder 24 hours prior to appointment)

b. Email (Immediate confirmation of a booked appointment, and then a reminder 24 hours prior to appointment)

c. Both of the above

d. I am happy with the present system.

3. Communicating results of blood tests. The Practice will always contact a patient when a blood test result is deemed abnormal for them. What method would you prefer to receive regarding information about 'normal - no action' results?

a. Text Message

b. Email

c. Both of the above

d. I am happy with the present system and would always contact the surgery.

4. Communicating information regarding staff members and their roles. Whilst applicable to all staff, specifically would you like to have access to more detailed information regarding clinical members of staff and their roles (specialities) at the James Cochrane Practice?

a. Yes

b. No, I already know what the different clinical staff do.

c. I don’t know.

5. Communicating information regarding referral processes at the James Cochrane Practice. Would you like to have access to more detailed information regarding referrals and the Choose and Book System?

a. Yes, I would like to know more.

b. No, I already know how the system works and I have access to appropriate information when I need it.

c. I don’t know.

Premises Issues

7. Availability of Car Parking spaces at Helme Chase has at times caused problems. Since January 2013, Staff are now parking off-site and clearer signage has been installed. Has car parking improved?

a. Yes, I think so.

b. No, there are still problems occasionally.

c. No, there are always problems with parking at Helme Chase.

d. This is not applicable to me.

e. I don’t know.

8. Our waiting rooms chairs at Helme Chase were replaced recently for higher chairs with arm rests, in response to issues raised by many patients that the previous chairs were too low. Are the new chairs more comfortable?

a. Yes, a significant improvement.

b. Yes, but only slightly better.

c. No

d. The new chairs are worse.

e. I don’t know.

9. Patient Information which is available in waiting rooms. What is your opinion of the information available?

a. Increase patient information

b. Increase patient leaflets

c. Both A and B.

d. Decrease patient leaflets

e. Decrease patient information

f. Both D and E

e. I think the Practice provides an appropriate level of patient information.

This survey is now closed

The James Cochrane Practice

PRG Survey January 2013

PRG Survey January 2013