Wealden Ridge Medical Partnership

Number of Responses: 52

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our services can be improved, if at all.

Please answer all of the questions and click Send when you are done.

Q1: How easy was it to get an appointment for the time you wanted?

Not very easy  21%

Fairly easy  46%

Very easy  32%

Q2: Were you able to see the GP you wanted to see?

No  11%

Did not want specific GP  7%

Yes  80%

Q3: How easy was it to get an appointment with the GP you wanted to see?

Not very easy  19%

Fairly easy  44%

Very easy  36%

Q4: How important is it to you that you see a specific GP when coming to this practice?

Prefer not to say  1%

Not at all important  11%

Fairly important  44%

Very important  40%

No response  4%

Q5: How well do you know which days of the week your GP is available?

Very well  23%

Quite well  25%

Not at all well  32%

Not very well  19%

Q6: How satisfied are you with the opening hours at the surgery ?

Very  50%

Fairly  30%

Neither satisfied nor dissatisfied  9%

Quite dissatisfied  3%

Very dissatisfied  3%

Don’t know opening hours  1%

Q7: Would you like the surgery open at additional times?

Yes  21%

No  73%

No response  6%

If Yes what times would you like to see the practice open?

Q8: How easy is it to get through to someone at your GP practice on the phone?

Very easy  15%

Fairly easy  32%

Not very easy  25%

Not at all easy  23%

Don’t know  0%

Haven’t tried  3%

Q9: Would you like to speak to a doctor or nurse on the phone at your GP practice for advice?

Yes  84%

No  15%

If Yes, how quickly do you think a doctor or nurse should respond to your query?

Within 2 hours  15%

Within 4 hours  19%

Within 6 hours  5%

Within 12 hours  3%

Within 24 hours  3%

Depends on nature of query  42%

No response  13%

[Q11: If you need to see a GP urgently, can you normally get seen on the same day?

Yes  63%

No  15%

Don’t know / never needed to  21%

Q12: How important is it to you to be able to book appointments ahead of time in your practice?

Important  88%

Not important  9%

No response  3%

Q13: How easy is it to book ahead in your practice?

Very easy  19%

Fairly easy  38%

Not very easy  21%

Not at all easy  17%

Don’t know  1%

Haven’t tried  1%

Q14: How do you normally book your appointments at your practice? Please tick all boxes that apply.

Q15: Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

Thinking of times when you want to see a particular doctor:

Q16: How quickly do you usually get seen?

Same day or next day  19%

2-4 days  46%

5 days or more  19%

I don’t usually need to be seen quickly  15%

Don’t know, never tried  0%

Q17: How do you rate this?

Excellent  13%

Very good  23%

Good  28%

Fair  23%

Poor  9%

Very poor  0%

Does not apply  0%

No response  4%

Thinking of times when you are willing to see any doctor:

Q18: How quickly do you usually get seen?

Same day or next day  67%

2-4 days  15%

5 days or more  1%

I don’t usually need to be seen quickly  3%

Don’t know, never tried  11%

Q19: How do you rate this?

Excellent  28%

Very good  26%

Good  21%

Fair  9%

Poor  1%

Very poor  1%

Does not apply  7%

No response  7%

Q20: When last visiting your GP were you given enough time?

Yes  92%

Would have like longer  7%

No  0%

Q21: Would you use the practice website to seek health information or information regarding the clinics and services the practice offers?

Yes, definately  34%

Yes, maybe  46%

No, probably not  17%

No, definately not  1%

Q22: Would you like to be able to correspond with the practice via email?

Yes  55%

No  26%

Not sure  17%

Q23: would you like to receive text messages to remind you of appointments or to advise you of health promotions such as Influenza vaccinations?

Yes  38%

No  53%

Not sure  7%

Q24: Would you recommend your GP surgery to someone who has just moved to your local area?

Yes, definately  61%

Yes, probably  21%

Maybe  9%

No, probably not  7%

No, definately not  0%

It will help us to understand your answers if you could tell us a little about yourself

Q25 Are you?

Male  50%

Female  46%

No response  4%

Q26How old are you?

Under 16  0%

16 to 44  13%

45 to 64  30%

65 to 74  38%

75 or over  13%

No response  6%

Q27 Do you have a long-standing health condition?

Yes  63%

No  28%

Don’t know / can’t say  1%

No response  8%

Q28 What is your ethnic group?

White  94%

Black or Black British  0%

Asian or Asian British  0%

Mixed  0%

Chinese  0%

Other ethnic group  1%

No response  5%

Q29 Which of the following best describes you?

Employed (full or part time, including self-employed)  36%

Unemployed / looking for work  0%

At school or in full time education  0%

Unable to work due to long term sickness  1%

Looking after your home/family  1%

Retired from paid work  53%

Other  1%

No response  8%

Finally, please add any other comments you would like to make about your GP practice:

Many thanks for your time in answering the questions on this survey.