Burscough Family Practice

Number of Responses: 100

General Practice Assessment Survery 2012-2013

Are you:

Male  48%

Female  50%

Prefer not to say  2%

How old are you?

0 - 15  1%

16 - 29  17%

30 - 50  32%

51 - 64  18%

65 and over  32%

Which ethnic group do you belong to?

1. White English / Welsh / Scottish / Northern Irish / British  99%

2. White Irish  0%

3. White Gypsy or Irish Traveller  0%

4. Any other White background  0%

5. White and Black Caribbean  0%

6. White and Black African  0%

7. White and Asian  0%

8. Any other Mixed / Multiple ethnic background / Asian British  1%

9. Indian  0%

10. Pakistani  0%

11. Bangladeshi  0%

12. Chinese  0%

13. Any other Asian background, please describe  0%

14. African  0%

15. Caribbean  0%

16. Any other Black / African / Caribbean background  0%

17. Arab  0%

18. Any other ethnic group  0%

Are you:

Employed  50%

Unemployed  2%

At school or other education  4%

Retired from paid work  32%

A carer  1%

Looking after home/family  3%

Unable to work due to illness/disability  5%

Other  3%

How often do you attend the practice?

Often  14%

Occasionally  61%

Rarely  25%

When telephoning the practice, how is your query usually dealt with?

Exceptionally  34%

Very well  57%

Fair  8%

Unsatisfactory  0%

Extremely unsatisfactory  1%

If you need to see a GP urgently, can you normally get seen on the same day?

Yes  53%

No  18%

Not sure / never needed to  29%

How easy is it to get through to someone at your GP practice on the phone?

Very easy  32%

Fairly easy  55%

Not very easy  9%

Not at all easy  2%

Don’t know  0%

Haven’t tried  2%

No response  0%

How helpful do you find the receptionists at your GP practice?

Very helpful  77%

Fairly helpful  19%

Not very helpful  0%

Not at all helpful  0%

Don’t know  0%

No response  1%

No response  3%

Do you have any additional comments relating to any of the staff on reception, or within the practice?

How do you normally book your appointments at your practice? Please tick all boxes that apply.

Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

How did you feel at the way the GP listened to your symptoms/queries last time you consulted with them?

Very happy  58%

Happy  31%

Ok  7%

Not very happy  1%

Not happy at all  0%

Doesn't apply  3%

What was your impression when the GP explained your medication/their diagnosis last time you consulted with them?

Very good  52%

Good  37%

Fair  7%

Poor  0%

Very poor  0%

Does not apply  4%

No response  0%

Thinking about when you last consulted with the GP, what was your impression as to how thoroughly he/she asked about your symptoms and how you are feeling?

Excellent  37%

Very Good  41%

Good  14%

Fair  5%

Poor  0%

Very Poor  0%

Extremely Poor  0%

Does Not Apply  3%

How quickly do you usually get seen by your GP when requesting an appointment?

Same day or next day  49%

2-4 days  37%

5 days or more  7%

I don’t usually need to be seen quickly  2%

Don’t know, never tried  3%

No response  1%

No response  1%

Thinking on your last visit, did you have confidence and trust in the GP you saw or spoke to?

Yes, definitely  85%

Yes, to some extent  11%

No, not at all  0%

Don’t know / can’t say  1%

No response  3%

Do you have any additional comments you would like to make about the GP?

How did you feel at the way the Nurse listened to your symptoms/queries last time you consulted with them?

Very happy  55%

Happy  24%

Ok  4%

Not very happy  0%

Not happy at all  0%

Doesn't apply  17%

What was your impression when the Nurse explained your medication/their diagnosis last time you consulted with them?

Very good  50%

Good  25%

Fair  4%

Poor  0%

Very poor  0%

Does not apply  14%

No response  7%

Thinking about when you last consulted with the Nurse, what was your impression as to how thoroughly he/she asked about your symptoms and how you are feeling?

Excellent  43%

Very Good  27%

Good  8%

Fair  2%

Poor  0%

Very Poor  0%

Extremely Poor  0%

Does Not Apply  20%

How quickly do you usually get seen by your Nurse when requesting an appointment?

Same day or next day  12%

2-4 days  20%

5 days or more  23%

I don’t usually need to be seen quickly  27%

Don’t know, never tried  14%

No response  4%

Thinking on your last visit, did you have confidence and trust in the Nurse you saw or spoke to?

Yes, definitely  75%

Yes, to some extent  9%

No, not at all  0%

Don’t know / can’t say  7%

No response  9%

Do you have any additional comments you would like to make about the Nurse?

Is your GP practice currently open at times that are convenient to you?

Yes  85%

No  7%

Don't Know  4%

No Response  4%

If no, please highlight when would be more convenient.

Finally, do you wish to make any further general comments?