Dear Patient,
Many thanks for agreeing to take this short survey to help our practice understand what you think about our service and how we can improve things.
Please answer all of the questions and click 'Send' when you are done.
SECTION A: CONTACTING THE GP SURGERY
This section will ask questions on your experience and views on contacting the practice to make appointments, submit prescriptions, speak to someone or request results.
Q1. How do you normally contact the surgery?
Please put a tick in all boxes that apply to you.
Q2. Which of the following methods would you prefer using to contact the surgery?
Please put a tick in all boxes that apply to you.
Q3. Thinking about the telephone system, how easy do you find it to use?
Q4. Generally how easy is it to get through to someone at the surgery?
Q5. Did you know that the GP reception is open on Saturdays from 10:00 to 18:00 for collection of prescriptions, making appointments, registering with the surgery and Talking Therapies?
SECTION B: APPOINTMENT AVAILABILITY
This section will ask questions about your experience of booking appointments at the practice.
Q6. Thinking about the last time that you attended the surgery, when did you last book or try to book an appointments?
Q7. When booking your last appointment when did you want to see the GP or the nurse?
Q8. Were you able to get an appointment to see someone?
Q9. What type of appointment did you get?
I got an appointment....
Q10. How long after initially contacting the surgery did you actually see them?
Q11. How convenient was the appointment you were able to get?
Q12. If you weren't able to get an appointment or the appointment you were offered wasn't convenient why was that?
Q13. What did you do on that occasion?
Q14. Overall how would you describe your experience of making an appointment?
Q15. Would you like the Surgery to offer clinics at other times such as ...
Please put a tick in all boxes that you wish to
Q16. Are there times when you would find it more convenient to consult a GP on the phone?
SECTION C: WAITING TIMES IN THE SURGERY
This section will ask questions about your experience or views on how long you wait before your clinic appointment.
Q17. How long after your appointment time do you normally wait to be seen?
Q18. How do you feel about how long you normally have to wait to be seen?
Q19. Thinking back to the last time that you were in the surgery, if there was a delay did someone tell you how long you would have to wait?
SECTION D: YOUR GP OR NURSE CONSULTATION
This section will ask you your views and experience on the quality and your satisfaction of the clinic consultation you receive.
Q20. Last time you saw or spoke to a GP or nurse how good were they at giving you enough time?
Q21. Last time you saw or spoke to a GP or nurse how good were they at listening to you?
Q22. Last time you saw or spoke to a GP or nurse how good were they at explaining tests and treatments to you?
Q23. Last time you saw or spoke to a GP or nurse how good were they at involving you in decisions about your care?
Q24. Last time you saw or spoke to a GP or nurse how good were they at treating you with care and concern?
Q25. Did you have confidence & trust in the GP or nurse that you saw or spoke to?
SECTION E: VARIETY OF CLINICS AVAILABLE
This section will ask you your views on the different clinic options available at the surgery.
Q26. Do you have a preference to see a male or a female clinician?
Q27. Would you like to be able to attend specific types of clinics here at the surgery e.g. Anti-Coagulation,Talking Therapies, Diabetes, Baby, Sexual & Family Planning, Asthma & COPD, Dietetics, Smoking Cessation etc?
Q28. If you answered 'Yes' to Q27 then please indicate which clinics you would like to have at the surgery.
Please put a tick in all boxes that you wish to
SECTION F: ADMINISTRATION & MANAGEMENT
This section will ask you questions about your experience and views on our administration and management team.
Q29. Did you know that the surgery has a website?
Q30. Did you know that you can request repeat prescriptions using the website?
Q31. Did you know that you can cancel appointments using the website?
Q32. Did you know that you can update your contact telephone numbers and address details using the website?
Q33. How do you rate the way you are treated by the receptionists at the surgery?
Q34. In general how do you find the administration and management, for example when requesting information, asking for advice, requesting 'Forms' or 'Letters'?
Q35. How easy do you find requesting repeat prescriptions at the surgery?
Q36. If, in the past, you have wished to comment or complain about the service or quality or care that you have received, how easy was it to make your comment or complain?
Q37. If you have made a comment or complaint was this managed effectively?
Q38. Please comment on how we could improve our comments/complaints feedback service.
Q39. Did you know that there is a Patient Participation Group that helps to shape the service and care given at the surgery?
SECTION G: OVERALL EXPERIENCE
Q40. Overall how woule you describe your experience at the Connaught Square Practice?
Q41. Would you recommend The Connaught Square Practice to someone who has just moved into the area?
SECTION H: ABOUT YOU
To help us understand your answers please tell us a few things about yourself:
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
How would you describe how often you come to the practice?
Many thanks for your time in answering the questions on this survey please click the send button to complete the survey.