82

Q1. What is your level of satisfaction with the practice's opening hours?

  1%
  0%
  4%
  26%
  35%
  31%

Q2. Ease of contacting the practice on the telephone.

  6%
  0%
  7%
  31%
  29%
  24%
  3%

Q3. Satisfaction with the day and time arranged for your appointment.

  0%
  2%
  6%
  36%
  29%
  24%
  3%

Q4. Chances of seeing a doctor/nurse within 48 hours

  4%
  1%
  3%
  31%
  31%
  25%
  5%

Q5. Chances of seeing a doctor/nurse of YOUR choice.

  4%
  1%
  7%
  36%
  32%
  17%

Q6.Opportunity of speaking to a doctor/nurse on the telephone when necessary.

  35%
  0%
  2%
  17%
  26%
  14%
  6%

Q7. Comfort level of the waiting room (eg. chairs, magazines etc)

  0%
  1%
  2%
  43%
  30%
  20%
  4%

Q8. Length of time waiting in the practice.

  0%
  4%
  17%
  40%
  24%
  13%

Q9. The manner in which you were treated by the reception staff.

  0%
  0%
  4%
  23%
  32%
  37%
  4%

Q10. Respect shown for your privacy and confidentiality.

  0%
  0%
  2%
  20%
  37%
  37%
  4%

Q11. Information provided by the practice about its service (eg. repeat prescriptions, test results, cost of private certificates etc)

  9%
  0%
  4%
  20%
  29%
  31%
  7%

Q12. Prescription ready on time.

  17%
  1%
  4%
  12%
  26%
  31%
  9%

Q13. . Were you told when to contact us for your test results?

  25%
  2%
  1%
  17%
  23%
  28%
  4%

Q14. . How easy do you find the opportunity for making compliments OR complaints to this practice about it's service and quality of care?

  30%
  1%
  2%
  12%
  28%
  24%
  3%

Q15. How satisfied are you with how well your doctor listens?

  0%
  0%
  4%
  28%
  29%
  35%
  4%

Q16.How satisfied are you with how well the doctor puts you at ease?

  0%
  0%
  6%
  19%
  36%
  37%

Q17. How satisfied are you with with how much the doctor involves you ?

  0%
  0%
  6%
  26%
  35%
  31%

Q18. How satisfied are you with the time the doctor spends with you ?

  0%
  0%
  6%
  23%
  25%
  36%
  10%

Q19. How satisfied are you with the the doctors caring and concern ?

  0%
  0%
  4%
  23%
  35%
  36%

Please use this space to give any other comments.

Please take the time to fill in the following:

Q1. Are you:

  32%
  59%
  9%

Q2. Are you:

  2%
  4%
  18%
  14%
  21%
  14%
  13%
  8%
  1%

Q3. How would you describe your ethnicity -

  9%
  3%
  2%
  1%
  3%
  3%
  12%
  1%
  10%
  4%
  7%
  7%
  2%
  0%
  7%
  1%
  1%
  2%
  1%
  1%
  2%
  0%
  0%
  0%
  9%
  12%

Q4. Are you

  37%
  12%
  14%
  15%
  22%

Q5. Do you suffer from any of the following

  4%
  0%
  7%
  0%
  0%
  25%
  9%
  55%