During our recent survey on patients failing to attend or cancel appointments, a large number of responses referred to how difficult it can be to get through on the phone at busy times. Which of the following do you think would be the most useful way of improving access? You may tick a maximum of 3 boxes.
Currently when lines are busy you get the engaged tone. Some telephone systems have the ability to queue callers and inform you of your position in that queue.Would you prefer us to stick to the current system or explore the possibility of call queueing?
Would you like to be part of our on-line virtual patient group?