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We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at your GP practice?

  81%
  15%
  0%
  0%
  0%
  4%

Q2 How easy is it to get through to someone at your GP practice on the phone?

  32%
  52%
  7%
  0%
  2%
  4%
  3%

Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  9%
  19%
  11%
  5%
  4%
  46%
  6%

Q4 If you need to see a GP urgently, can you normally get seen on the same day?

  75%
  13%
  8%
  4%

Q5 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

  38%
  68%
  32%
  26%
  0%

Thinking of times when you want to see a particular doctor:

Q6 How quickly do you usually get seen?

  8%
  15%
  63%
  6%
  6%
  2%

Q7 How do you rate this?

  12%
  12%
  22%
  22%
  16%
  3%
  8%
  5%

Thinking of times when you are willing to see any doctor?

Q8 How quickly do you usually get seen?

  50%
  33%
  12%
  2%
  0%
  3%

Q9 How do you rate this?

  32%
  25%
  14%
  15%
  8%
  0%
  0%
  6%

Thinking of the services we provide

Q10 How do you order your repeat prescriptions?

  40%
  2%
  9%
  41%
  8%

Q11 How do you rate this?

  47%
  26%
  10%
  2%
  0%
  1%
  2%
  12%

Your overall experience

Q12 Overall, how would you describe your experience of your GP surgery?

  48%
  32%
  15%
  3%
  0%
  0%
  2%

Q13 Would you recommend your GP surgery to someone who has just moved to your local area?

  78%
  16%
  1%
  0%
  2%
  3%

It will help us to understand your answers if you could tell us a little about yourself

Q14 Are you?

  33%
  63%
  4%

Q15 How old are you?

  0%
  20%
  40%
  18%
  17%
  5%

Q16 Do you have a long-standing health condition?

  63%
  33%
  0%
  4%

Q17 What is your ethnic group?

  94%
  0%
  2%
  0%
  0%
  0%
  4%

Q18 Which of the following best describes you?

  40%
  3%
  0%
  3%
  6%
  43%
  1%
  4%

Finally, do you have any comments on how we could improve our services and in particular the accessibility of these services:

© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester