Practice appointment system
If you need to be seen urgently we will try our best to give you an appointment on the same day. This appointment might not be with your regular doctor. If you need a non-urgent appointment we will try our best to give you an appointment within 2 weeks of your call. A total of missed patient appointments up to 10th December 2012 equated to 278.
Considering this appointment system, please tell us how much you agree with the following statem
If I need an urgent appointment I am usually seen the same day
If I need a non-urgent appointment I am usually seen within two weeks
I am happy with the current appointment system
I know how to book an appointment on the practice website
I am happy with the recent increase in GP and nurse appointments
I am happy with the increase of on the day appointments on a Monday
I am happy that the surgery open the doors at 8am for samples with bookable appointments from 8.15am
Opening times
We appreciate that many patients need flexible opening times. Our current opening times are below covering bothe surgery sites.Patients can be seen at either surgery not just the one they are registered at.*These days include early morning and late evening surgeries.
Mon*
Tues
Wed*
Thurs
Fri
Sat
Sun
8am - 8pm
8am - 6pm
7am - 6pm
Closed
The practice is open at times when I can attend for an appointment
I am happy with the current opening times
The practice is successful in communicating early and late opening hours
I am aware that I can book appointments at either surgery or on the practice website
The practice website www.amedicalcentre.co.uk provides me with details of out of hour’s services, late night and early opening times
Because of my work I have found the early morning extended opening hours very good to book an appointment
Because of my work I have found the late evening extended opening hours very good to book an appointment
Customer care
Providing an excellent service is our priority. Please tell us how much you agree with the following statements
I feel confidentiality is evident when receptionists are speaking to patients on the telephone
The waiting areas have the right level of back ground sound that protects patient confidentiality
The waiting area information notice boards provide me with the right level of practice information and patient services provided
The practice website is a good media source advertising practice information
I am happy with the practice information in the practice leaflet and booklet
I am happy with the practice information that I receive generally
I am happy that when the telephone is engaged it tells me I am in the queue
The recent practice changes and development have improved the patient experience
I have found that the text appointment reminders for routine doctor or nurse appointments when booked 48 hours prior to my appointment provides a good service (providing that the surgery has a mobile number to call)
I have found the text message informing me about my test results provides a good service (providing that the surgery has an up to date mobile number to call)
Getting involved
Did you know that we intend to hold a patient reference group (PRG) twice a year? This group gives our patients the opportunity to get involved in helping improve the practice. If you are interested in finding out more about our patient reference groups tick the box below and make sure you have filled in your contact details on the front of this form.I would like to find out more about the patient reference group
Equality monitoringBy filling in this equality monitoring section you will help us ensure that we get feedback from all the different communities in our area. Filling in this section is optional. Any information is kept in strict confidenceAre you?
How often do you visit our surgery?
Any comments you would like to feedback to the practice – Please include your contact telephone number If you would like to discuss them personally.