We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.
Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.
Thank you.
About Receptionists and Appointments
Q1 How helpful do you find the receptionists at your GP practice?
Q2 How easy is it to get through to someone at your GP practice on the phone?
Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?
Q4 Are you aware of the daily telephone triage system we operate whereby you are placed on a list for a call back from the doctor or nurse on the telephones that day?
Q5 If you have used the telephone triage, what are your experiences of the service?
Q6 How do you normally book your appointments at your practice? Please tick all boxes that apply.
Q7 Overall, how easy do you find the process of seeking medical help?
Thinking of your most recent consultation, how good was the last GP or Nurse you saw at each of the following?
(If you haven’t seen a GP or Nurse in your practice in the last 6 months, please go to Q15)
Q8 Giving you enough time
Q9 Listening to you
Q10 Explaining tests and treatments in way that meant you fully understood
Q11 Involving you in decisions about your care
Q12 Showing dignity and respect during the consultation and addressing you in a manner that you considered to be appropriate
Q13 Did you have confidence and trust in the GP or Nurse you saw or spoke to?
If you know the name of the GP or Nurse you last saw, please write it here:
Q14 How long did you wait for your consultation to start?
Thinking about your overall experience of your GP surgery:
Q15 We are making more and more use of our website to advertise the latest news and services we are able to offer, as well as offering on-line services for the benefit of our patients. Do you feel it would be useful to extend this to include the use of social media sites such as Facebook and Twitter?
Q16 Have you any ideas or suggestions on how the waiting area can be improved?
Q17 How would you describe your overall experience of your GP surgery?
Q19 Would you recommend your GP surgery to someone who has just moved to your local area?
Q20 If you have any other suggestions or comments, please detail these in the space below.
It will help us to understand your answers if you could tell us a little about yourself
Q21 Are you?
Q22 How old are you?
Q23 Do you have a long-standing health condition?
Q24 What is your ethnic group?
Q25 Which of the following best describes you?
Finally, many thanks for taking the time to complete this questionnaire. Would you be willing to attend a meeting of the patient participation group to discuss the results of this survey and to make recommendations for improving the services we provide?
© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester