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PATIENT SURVEY 2012/2013

Section 1 - ACCESS TO DOCTORS

In the past 12 months, how many times have you seen a DOCTOR from the surgery?

  2%
  24%
  32%
  26%
  13%

How quickly do you usually get to see a DOCTOR?

  39%
  16%
  26%
  6%
  7%
  3%

How do you rate this?

  8%
  29%
  25%
  35%
  1%

If you need to see a DOCTOR urgently, can you normally get seen on the same day?

  70%
  10%
  15%
  3%

In general, how often do you see the DOCTOR you want to see ?

  16%
  39%
  32%
  8%
  0%
  5%

How do you rate this?

  10%
  30%
  32%
  22%
  6%

Section 2 - CARE BY DOCTORS

What was the name of the DOCTOR you saw most recently?

  26%
  25%
  11%
  11%
  11%
  6%
  6%
  4%

Thinking of the named DOCTOR you saw recently, rate how thoroughly they asks about your symptoms and how you are feeling?

  7%
  10%
  26%
  53%
  4%

Thinking of the named DOCTOR you saw recently, rate how well they listen to what you said?

  6%
  11%
  21%
  59%
  3%

Thinking of the named DOCTOR you saw recently, rate how well they put you at ease during your consultation/examination?

  6%
  7%
  24%
  58%
  5%

Thinking of the named DOCTOR you saw recently, rate how well they explain your health problems or any treatment that you needed?

  6%
  15%
  24%
  54%

Thinking of the named DOCTOR you saw recently, rate how well they involved you in the decisions about your care?

  6%
  15%
  24%
  51%
  4%

Thinking of the named DOCTOR you saw recently, rate their patience with your questions or worries?

  7%
  8%
  26%
  55%
  4%

Thinking of the named DOCTOR you saw recently, rate their care and concern for you?

  6%
  13%
  20%
  56%
  5%

Thinking of the named DOCTOR you saw recently, rate the amount of time they spent with you?

  6%
  15%
  32%
  44%
  3%

Section 3 - CARE BY NURSES OR HEALTH CARE ASSISTANT

What was the name of the NURSE or HEALTH CARE ASSISTANT (HCA) you saw most recently?

  7%
  8%
  10%
  7%
  18%
  50%

Thinking of the nurse or HCA you saw recently, how do you rate how well they listened to what you had to say?

  1%
  3%
  16%
  40%
  40%

Thinking of the nurse or HCA you saw recently, how do you rate how well they put you at ease during your consultation/treatment?

  1%
  3%
  11%
  43%
  42%

Thinking of the nurse or HCA you saw recently, how do you rate how well they explained the treatment that you needed?

  0%
  7%
  10%
  43%
  40%

Thinking of the nurse or HCA you saw recently, how do you rate their patience with your questions or worries?

  1%
  3%
  11%
  44%
  41%

Thinking of the nurse or HCA you saw recently, how do you rate the amount of time they spent with you?

  1%
  5%
  12%
  43%
  39%

Section 4 - APPOINTMENTS

Do your APPOINTMENTS usually begin on time?

  12%
  20%
  41%
  20%
  0%
  2%
  2%

How do you rate this?

  8%
  43%
  31%
  15%
  3%

Section 5 - SURGERY

How do you rate the way you are treated by the RECEPTIONIST at the surgery?

  10%
  31%
  31%
  25%
  3%

When you have PHONED the surgery how do you rate the ability to get through to the surgery on the phone?

  25%
  32%
  30%
  11%
  0%

When you have PHONED the surgery how do you rate the ability to get telephone advice from a doctor?

  10%
  13%
  15%
  6%
  51%
  5%

When you ATTEND the surgery, is the waiting room usually WELL LIT?

  91%
  6%
  3%

When you ATTEND the surgery, is the waiting room usually COMFORTABLE?

  92%
  5%
  3%

When you ATTEND the surgery, is the waiting room usually adequately SIGN POSTED?

  88%
  6%
  6%

When you ATTEND the surgery, is the waiting room usually WELL DECORATED?

  83%
  13%
  4%

When you ATTEND the surgery, does the waiting room usually have ENOUGH SEATS?

  92%
  5%
  3%

When you ATTEND the surgery, does the waiting room usually have CLEAN, ACCESSIBLE TOILETS?

  91%
  1%
  8%

When you ATTEND the surgery, does the waiting room usually have an up-to-date notice board?

  78%
  11%
  11%

When you ATTEND the surgery, does the waiting room usually have adequate room for wheelchairs?

  82%
  7%
  11%

Do you have difficulties with access into the surgery building?

  7%
  89%
  4%

All things considered, how do you rate the SURGERY?

  3%
  22%
  36%
  36%

Section 6 - PATIENT REFERENCE GROUPS (PRG) - The surgery is continuing to develop a PRG, to give patients more participation in relation to the service and care you receive.

Do you feel this would be beneficial?

  64%
  6%
  29%

Which form of group do you feel would be more beneficial?

  54%
  31%
  15%

The PRG requires patient representatives. Would you be willing to be part of this group?

  11%
  43%
  40%
  6%

If you are willing to be a member of the PRG, please complete our on-line registration form (go to GET INVOLVED link on website)

Section 7 - ABOUT YOU

are you....

  40%
  46%
  14%

How old are you?

  1%
  3%
  13%
  17%
  18%
  15%
  13%
  5%
  1%
  0%
  14%

Do you have any long-term illness, infirmity or disability which limits your daily activities or the work you can do?

  20%
  72%
  8%

To which one of these groups do you consider you belong?

  91%
  2%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  6%

COMMENTS - is there anything particularly good about your healthcare or surgery you wish to metion?

COMMENTS - any further comment?