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GREEN STREET CLINIC Patient Participation Group (PPG)

The Patient Participation Group (PPG) is a forum organised by the Practice to give patients a voice, provide feedback, positive suggestions, and contribute to decision-making, communication and consultation. It will also monitor services and includes Patient and Practice representatives having been meeting monthly since last autumn 2011. The Green Street Patient Participation Group has been running for a year now, and one of the first things it did was to organise a Patient Survey, the results and actions of which have been published in our Newsletters and on our website www.greenstreetclinic.co.uk We are most grateful to everyone who has taken part.

The Group is very keen to reflect the views and concerns of the whole patient population, and so we would be grateful for your co-operation in completing another short survey to help us direct our future efforts. Any information you provide will be completely confidential and anonymous, although we would ask you to provide a few personal details about your age etc.

Question 1:

What issues do you want the PPG to look at?

Question 2:

Are you aware that you can access the following range of services provided at the Clinic?

Asthma Clinic

Cervical Smear Tests

Well Person Clinic

Family Planning Service

Child Health Checks and Immunisations

Travel Vaccinations

Flu Vaccines

Antenatal Clinic

Diabetic Clinic

Minor Surgery

Cryotherapy Clinic (for warts & verrucas)

Ear Syringing

Phlebotomy

Smoking Cessation

Minor Injury Care & Management & Wound Care

What other services would you like to see in the surgery?

Question 3:

3.a Do you find the notice boards helpful and informative?

  88%
  5%
  7%

3.b What could we do to make them better?

Question 4:

4.a Are you aware that there is an automated check in system to avoid patients having to queue?

  92%
  4%
  4%

4.b Have you used it?

  75%
  22%
  3%

4.c Are you happy that you know how to use it?

  83%
  11%
  6%

4.d What suggestions do you have for improving the service?

4.e If you have not used it, is there a reason?

Question 5:

Automated Booking Service.

5.a Are you aware of this?

  93%
  2%
  5%

5.b Have you used it?

  73%
  23%
  4%

5.c Did you have any problems using the system?

  22%
  62%
  16%

5.d If so what was the problem?

Question 6:

The practice is currently reviewing Access to Primary Care and it would be helpful if you could answer the following questions:

6.a Have you attended the A & E dept in the last 6 months whilst the surgery was open?

  15%
  81%
  4%

6.b If yes, did you contact the surgery for advice before going to A & E?

  1%
  13%
  48%
  38%

6.c Do you know GPs have direct access to x-rays and other diagnostic tests for patients who attend the surgery with soft tissue injuries, sprains etc?

  36%
  57%
  7%

6.d Do you know a Duty Doctor is available each afternoon for any urgent matter that cannot wait until the next day?

  52%
  43%
  5%

6.e In light of this information would you be more likely to contact the surgery before attending A & E in the future?

  84%
  8%
  8%

This survey will be anonymous, but we would like a minimum amount of personal information.

1. Your Gender:

  31%
  55%
  14%

2. Your Age Group:

  6%
  6%
  17%
  14%
  17%
  22%
  10%
  0%
  8%

3. What is the ethic background with which you most identify?

  88%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  3%
  8%

Thank you for completing this survey. If you have any further comments or suggestions, please contact our Chairman via the Clinic. As our title suggests, we are a Patient Participation Group and welcome feedback from everyone

The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly.