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Spa Medical Centre Survey 2013

Now that we have relocated the automated check in screen do you find the reception area less congested?

  83%
  14%
  3%

Now that the barrier has been re-introduced do you find that the reception is more confidential?

  73%
  25%
  2%

Do you find the seating arrangements adequate in the waiting areas?

  95%
  4%
  1%

Do you find the television screen in the main reception area informative?

  68%
  26%
  6%

Do you think the display boards have enough information for patients needs?

  92%
  3%
  5%

We are upgrading our telephone system would you prefer (please provide further comments if necessary at the end of the survey.

  71%
  11%
  12%
  6%

Are you aware that we have a DNA policy for missed appointments? If no please provide comments at the end of the survey.

  82%
  16%
  2%

Are you aware of the complaints procedure? If no please provide comments at the end of the survey.

  59%
  36%
  5%

If we held Open Evenings on specialist subjects would you be interested in attending?

  46%
  48%
  6%

If you are interested in joining the Patient Reference Group would you prefer to attend meetings or correspond via email?

  12%
  36%
  52%

If you were interested in attending Patient Referece Group Meetings would you prefer to meet either:

  12%
  22%
  66%

Are there any other services you would like to see at Spa Medical Centre?

Any other comments or suggestions you have for improving the service offered by the practice?

To help us analyse your answers please tell us a few things about yourself:

Are you male or femail?

  31%
  61%
  8%

What age are you?

  2%
  5%
  9%
  14%
  17%
  10%
  18%
  11%
  2%
  12%

What is the ethnic background with which you most identify?

  90%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  10%

How would you describe how often you come to the practice?

  45%
  34%
  12%
  9%

Many thanks for your time in answering the questions on this survey.

If you would be happy to receive information via email of text please update your personal details on SystmOnline of call into the surgery.