37

Telephone Survey

From the phone being automatically answered, do you consider the waiting time to speak to a member of staff.........

  16%
  43%
  29%
  10%

At busy times, how long do you think is acceptable to wait in the queue before your call is answered........

  5%
  67%
  27%
  0%

We use an '0845' number the cost of which is included in some telephone provider's 'free minutes' but not all. Do you consider the cost of calling.............

  56%
  35%
  5%
  4%

We are considering changing the number to an '0300' number. Calls will be included in all telephone provider packages and charged at local rate from anywhere in the country. Would this be of benefit to you..............

  91%
  8%

Please add any other comments you feel may improve our telephone service...........