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We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About opening times

Q1 Is your GP practice currently open at times that are convenient to you?

  79%
  15%
  3%
  3%

Q2 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.

  12%
  4%
  14%
  21%
  7%
  3%

About seeing the doctor of your choice

Q3 Is there a particular GP you usually prefer to see or speak to?

  74%
  21%
  2%
  3%

Q4 How often do you see or speak to the GP you prefer?

  24%
  17%
  26%
  4%
  0%
  29%

How good was the last GP you saw at each of the following?

(If you haven’t seen a GP in your practice in the last 6 months, please go to Q11)

Q5 Giving you enough time

  67%
  18%
  6%
  0%
  0%
  0%
  9%

Q6 Listening to you

  61%
  22%
  3%
  0%
  0%
  0%
  14%

Q7 Explaining tests and treatments

  52%
  29%
  3%
  1%
  0%
  2%
  13%

Q8 Involving you in decisions about your care

  47%
  27%
  6%
  0%
  0%
  7%
  13%

Q9 Treating you with care and concern

  61%
  19%
  6%
  1%
  0%
  0%
  13%

Q10 Did you have confidence and trust in the GP you saw or spoke to?

  68%
  18%
  1%
  0%
  13%

If you know the name of the GP you last saw, please write it here:

How good was the last nurse you saw at each of the following?

(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q17)

Q11 Giving you enough time

  51%
  24%
  3%
  0%
  0%
  1%
  21%

Q12 Listening to you

  46%
  22%
  6%
  0%
  0%
  2%
  24%

Q13 Explaining tests and treatments

  44%
  20%
  6%
  0%
  0%
  6%
  24%

Q14 Involving you in decisions about your care

  35%
  21%
  3%
  1%
  0%
  14%
  26%

Q15 Treating you with care and concern

  50%
  18%
  4%
  0%
  0%
  2%
  26%

Q16 Did you have confidence and trust in the nurse you saw or spoke to?

  59%
  15%
  0%
  0%
  26%

If you know the name of the nurse you last saw, please write it here:

About care from your doctors and nurses

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q17 Understand your health problems?

  79%
  9%
  2%
  4%
  6%

Q18 Cope with your health problems

  72%
  15%
  3%
  3%
  7%

Q19 Keep yourself healthy

  62%
  21%
  2%
  6%
  9%

Q20 Overall, how would you describe your experience of your GP surgery?

  37%
  39%
  12%
  4%
  0%
  1%
  7%

Q21 Would you recommend your GP surgery to someone who has just moved to your local area?

  68%
  22%
  3%
  0%
  2%
  5%

It will help us to understand your answers if you could tell us a little about yourself

Q22 Are you?

  34%
  63%
  3%

Q23 How old are you?

  0%
  22%
  37%
  22%
  14%
  5%

Q24 Do you have a long-standing health condition?

  63%
  28%
  4%
  5%

Q25 What is your ethnic group?

  93%
  0%
  0%
  0%
  0%
  0%
  7%

Q26 Which of the following best describes you?

  45%
  0%
  2%
  3%
  3%
  43%
  0%
  4%

Finally, please add any other comments you would like to make about your GP practice: