39

vPPG Dec 2012

Hello. I would like to welcome you back to the 'virtual' Patient Participation Group (or say "Hello" if you are a newcomer).

It has been another busy year in the surgery and I hope you have seen some of the improvements that we put in place after your assistance last year, which were refelected in the Patient Survey and subsequent results.

I would be grateful if you could take the time to answer the survey below. This will enable me to focus on the issues that are important leading into 2013.

Many thanks
Steve Mowatt
Practice Manager

Have you visited the surgery for a consultation in the last 12 months

  89%
  5%
  6%

One of the Patient Participation Group priorities regarding ACCESS was BOOKING APPOINTMENTS IN ADVANCE. Has this issue changed?

  35%
  15%
  30%
  2%
  7%
  11%

One of the Patient Participation Group priorities regarding ACCESS was SEEING THE SAME DOCTOR. Has this issue changed?

  41%
  25%
  25%
  2%
  2%
  5%

One of the Patient Participation Group priorities regarding ACCESS was EVENING APPOINTMENTS. Has this issue changed?

  20%
  33%
  25%
  2%
  2%
  18%

One of the Patient Participation Group priorities regarding SERVICE was WAITING FOR YOUR APPOINTMENT. Has this issue changed?

  30%
  28%
  33%
  2%
  2%
  5%

One of the Patient Participation Group priorities regarding SERVICE was RECEPTION. Has this issue changed?

  33%
  20%
  38%
  2%
  0%
  7%

One of the Patient Participation Group priorities regarding SERVICE was PRESCRIPTIONS. Has this issue changed?

  30%
  28%
  33%
  2%
  0%
  7%

One of the Patient Participation Group priorities regarding SERVICE was UNDERSTANDING CONSULTATIONS. Has this issue changed?

  23%
  25%
  46%
  0%
  0%
  6%

One of the Patient Participation Group priorities regarding PREMISES was THE WAITING ROOM. Has this issue changed?

  51%
  20%
  12%
  5%
  5%
  7%

One of the Patient Participation Group priorities regarding PREMISES was THE TOILET FACILITIES. Has this issue changed?

  5%
  23%
  46%
  0%
  0%
  26%

One of the Patient Participation Group priorities regarding PREMISES was PRIVACY. Has this issue changed?

  10%
  12%
  58%
  0%
  0%
  20%

In an attempt to improve access to GPs, we introduced the 50/50 system where the majority of appointments are available on the day. What has your own experience of this been like?

  25%
  15%
  20%
  5%
  5%
  25%
  5%

One of the other objectives of the 50/50 system was to to make it easier to see the same GP every time. What has been your personal experience of this?

  25%
  23%
  20%
  2%
  5%
  2%
  17%
  6%

We will be conducting another Patient Survey in the New Year. What do you think are the current issues in the Lennard Surgery? (you can select more than 1 item)

  17%
  43%
  38%
  12%
  25%
  10%
  2%
  0%
  15%
  2%
  5%
  5%

Please give any further information that relates to your choice(s)

Do you have any any other comments or suggestions to assist in the formation of the Patient Survey?