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A. Getting through on the telephone

Q1. Over the past 6 months we have increased the number of telephone lines that are available to patients calling the practice. We believe this has made a significant differance when attempting to contact the surgery. Could you please give us your view on the effect of this improvement: Getting through to the practice on the telephone is now:

  39%
  32%
  19%
  2%
  6%

B. Seeing a Doctor

Q2. In addition to improving telephone access we have also changed the way in which 'Book on the Day' appointments are made available. We would now like to know the effect of these changes. In the past 6 months have you tried to see a Doctor fairly quickly? (same day or next two weekdays)

  80%
  15%
  2%
  3%

Q3. Thinking about the last time you tried to see a Doctor fairly quickly - were you able to see a doctor on the same day or in the next two weekdays that the surgery was open?

  81%
  8%
  2%
  9%

Q4. If you weren't able to be seen that day or during the next two weekdays that the surgery was open, what was the reason?

  28%
  3%
  7%
  0%
  1%
  11%
  50%

C. Arriving for your Appointment

Q5. How easy do you find getting into the building at the surgery?

  93%
  5%
  0%
  0%
  2%

Q6. How clean do you find the surgery?

  87%
  10%
  0%
  0%
  0%
  3%

Q7. In the reception area, can other patients overhear what you are saying to the receptionist?

  76%
  8%
  4%
  8%
  4%

Q8. How helpful do you find our receptionists?

  89%
  6%
  0%
  1%
  4%

Q9. How long after your appointment time do you normally wait to be seen?

  12%
  15%
  41%
  24%
  2%
  6%

Q10. How do you feel about how long you normally have to wait?

  58%
  25%
  5%
  3%
  9%

D. Seeing the Doctor you prefer

Q11. Is there a particular Doctor you prefer to see at the surgery?

  64%
  33%
  3%

Q12. How often do you see the Doctor you prefer?

  44%
  20%
  16%
  1%
  6%
  13%

E. Seeing a Doctor at the Surgery

Q13. The last time you saw a Doctor at the surgery how good was the Doctor at each of the following?

Giving you enough time?

  70%
  25%
  2%
  0%
  0%
  3%

Asking about you symptoms?

  60%
  30%
  4%
  6%

Listening?

  61%
  27%
  3%
  1%
  0%
  8%

Explaining tests and treatment?

  55%
  29%
  3%
  2%
  0%
  11%

Involving you in decisions about your care?

  54%
  25%
  8%
  1%
  1%
  11%

Treating you with care and concern?

  57%
  29%
  4%
  1%
  0%
  9%

Taking your problems seriously?

  60%
  27%
  2%
  3%
  0%
  8%

Q14. Did you have confidence and trust in the Doctor you saw?

  75%
  17%
  1%
  0%
  7%

F. Seeing a Practice Nurse at the Surgery

Q15. How easy is it for you to get an appointment with a Practice Nurse at the surgery?

  24%
  51%
  15%
  0%
  0%
  5%
  5%

Q16. The last time you saw the Practice Nurse at the surgery how good was the Nurse at each of the following?

Giving you enough time?

  62%
  20%
  0%
  0%
  0%
  18%

Asking about you symptoms?

  53%
  20%
  2%
  25%

Listening?

  53%
  23%
  1%
  0%
  0%
  23%

Explaining tests and treatment?

  51%
  23%
  1%
  0%
  0%
  25%

Involving you in decisions about your care?

  49%
  22%
  3%
  0%
  0%
  26%

Treating you with care and concern?

  57%
  19%
  2%
  0%
  0%
  22%

Taking your problems seriously?

  56%
  19%
  1%
  0%
  0%
  24%

G. Your Overall Satisfaction

Q17. In general, how satisfied are you with the care you get at the surgery?

  77%
  17%
  3%
  0%
  0%
  3%

Q18. Would you recommend the surgery to someone who has just moved to your local area?

  85%
  10%
  2%
  1%
  0%
  0%

Q19. Are you aware of our Patient Participation Group (PPG) and the work they do in conjunction with the practice to help us improve our services?

  58%
  41%
  1%

Q20. Would you be interested in joining the PPG?

  3%
  93%
  4%

If yes please leave your name and contact details: