112

We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at your GP practice?

  81%
  16%
  0%
  0%
  0%
  3%

Q2 How easy is it to get through to someone at your GP practice on the phone?

  42%
  50%
  1%
  1%
  0%
  2%
  4%

Q3 If the receptionist is unable to deal with your telephone enquiry immediately, would you prefer to:

  1%
  16%
  69%
  10%
  4%

Q4 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  27%
  42%
  12%
  0%
  0%
  14%
  5%

Q5 If you need to see a GP urgently, can you normally get seen on the same day?

  71%
  12%
  15%
  2%

Q6 How important is it to you to be able to book appointments ahead of time in your practice?

  89%
  9%
  2%

Q7 How easy is it to book ahead in your practice?

  15%
  47%
  20%
  12%
  0%
  2%
  4%

Q8 How do you normally book your appointments at your practice? Please tick all boxes that apply.

  40%
  83%
  0%

Q9 Which of the following methods would you prefer to use to book appointments at your practice? Please tick all boxes that apply.

  42%
  80%
  42%
  0%

Thinking of times when you want to see a particular doctor:

Q10 How quickly do you usually get seen?

  5%
  10%
  64%
  12%
  6%
  3%

Q11 How do you rate this?

  11%
  17%
  13%
  26%
  16%
  7%
  5%
  5%

Thinking of times when you are willing to see any doctor:

Q12 How quickly do you usually get seen?

  40%
  29%
  16%
  10%
  1%
  4%

Q13 How do you rate this?

  26%
  22%
  20%
  17%
  5%
  0%
  2%
  8%

Thinking of your most recent consultation with a doctor or nurse

Q14 How long did you wait for your consultation to start?

  16%
  33%
  25%
  13%
  9%
  0%
  4%

Q15 How do you rate this?

  16%
  27%
  22%
  20%
  9%
  1%
  0%
  5%

About opening times

Q16 Is your GP practice currently open at times that are convenient to you?

  80%
  13%
  1%
  6%

Q17 Which of the following additional opening hours would make it easier for you to see or speak to someone? Please tick all boxes that apply.

  14%
  9%
  18%
  31%
  8%
  16%

About seeing the doctor of your choice

Q18 Is there a particular GP you usually prefer to see or speak to?

  67%
  29%
  0%
  4%

Q19 How often do you see or speak to the GP you prefer?

  31%
  19%
  21%
  3%
  4%
  22%

How good was the last GP you saw at each of the following?

(If you haven’t seen a GP in your practice in the last 6 months, please go to Q25)

Q20 Giving you enough time

  73%
  15%
  0%
  1%
  0%
  0%
  11%

Q21 Listening to you

  72%
  16%
  1%
  0%
  0%
  0%
  11%

Q22 Explaining tests and treatments

  70%
  16%
  0%
  0%
  0%
  1%
  13%

Q23 Involving you in decisions about your care

  62%
  19%
  0%
  0%
  0%
  6%
  13%

Q24 Treating you with care and concern

  71%
  16%
  2%
  0%
  0%
  0%
  11%

Q25 Did you have confidence and trust in the GP you saw or spoke to?

  89%
  7%
  0%
  0%
  4%

If you know the name of the GP you last saw, please write it here:

How good was the last nurse you saw at each of the following?

(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q31)

Q26 Giving you enough time

  57%
  8%
  1%
  0%
  0%
  2%
  32%

Q27 Listening to you

  50%
  15%
  1%
  0%
  0%
  0%
  34%

Q28 Explaining tests and treatments

  48%
  15%
  1%
  0%
  0%
  2%
  34%

Q29 Involving you in decisions about your care

  43%
  16%
  2%
  0%
  0%
  7%
  32%

Q30 Treating you with care and concern

  50%
  15%
  0%
  0%
  0%
  0%
  35%

Q31 Did you have confidence and trust in the nurse you saw or spoke to?

  68%
  6%
  0%
  0%
  26%

If you know the name of the nurse you last saw, please write it here:

About care from your doctors and nurses

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q32 Understand your health problems?

  87%
  7%
  1%
  0%
  5%

Q33 Cope with your health problems

  85%
  7%
  3%
  1%
  4%

Q34 Keep yourself healthy

  73%
  15%
  1%
  7%
  4%

Q35 Overall, how would you describe your experience of your GP surgery?

  50%
  34%
  9%
  3%
  0%
  0%
  4%

Q36 Would you recommend your GP surgery to someone who has just moved to your local area?

  81%
  13%
  0%
  0%
  0%
  6%

Q37 A Christchurch Network is in place which invites patients to comment on existing and new services in the area and to attend information events. Would you be interested in joining the network?

  28%
  36%
  26%
  10%

It will help us to understand your answers if you could tell us a little about yourself

Q38 Are you?

  30%
  66%
  4%

Q39 How old are you?

  0%
  13%
  35%
  33%
  13%
  6%

Q40 Do you have a long-standing health condition?

  67%
  25%
  1%
  7%

Q41 What is your ethnic group?

  94%
  0%
  0%
  0%
  0%
  0%
  6%

Q42 Which of the following best describes you?

  30%
  0%
  0%
  9%
  1%
  53%
  1%
  6%

Finally, please add any other comments you would like to make about your GP practice:

© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester