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Dear Patient,

Thank you for taking the time to complete this short survey to help our Practice understand how our services to you can be improved. From patient's responses to last year's survey, we have re-introduced magazines into our waiting rooms and have also been trialling a 'Triage' appointment system.

Please answer all of the questions using your experience of your latest visit to or contact with the practice.

Please click Send when you are done.

To enable us to analyse your answers, in the wider context of our practice population, please tell us a few things about yourself:

Are you male or female?

  40%
  57%
  3%

Results chart

What age are you?

  1%
  3%
  7%
  15%
  22%
  22%
  16%
  5%
  3%
  6%

Results chart

What is the ethnic background with which you most identify?

  93%
  0%
  0%
  0%
  0%
  1%
  0%
  0%
  0%
  0%
  0%
  1%
  5%

Results chart

How would you describe how often you come to the practice?

  26%
  58%
  14%
  2%

Results chart

Which surgery do you prefer to use?

  32%
  65%
  3%

Results chart

How do you usually travel to the surgery?

  24%
  0%
  1%
  3%
  66%
  3%
  3%

Results chart


Website

Q1: Have you visited our website at http://www.Chobhamandwestend.co.uk ?

  39%
  57%
  4%

Results chart

Q2: What websites, locally & beyond, do you think our website could usefully have links with?


Reception Services

Q3: How helpful are the reception staff?

a) Over the Phone:

  0%
  4%
  23%
  70%
  3%

Results chart

b) Face to Face:

  0%
  2%
  19%
  77%
  2%

Results chart

Q4: Do they take time to offer alternatives if your initial request is not possible?

  85%
  7%
  8%

Results chart

Q5: When attending the surgery are you advised of any excessive delay (30 minutes or more) for your booked doctor's appointment?

  41%
  37%
  22%

Results chart

Q6: Is there any way the 'Reception' experience can be improved?


Appointments

Q7: How easy is it to get an appointment for the day you wanted?

  13%
  43%
  29%
  6%
  9%

Results chart

Q8: Have you used our same day triage system, where a GP calls you back to assess your need to be seen?

  26%
  65%
  9%

Results chart

Q9: If you have used the triage system, did you find it useful?

  24%
  1%
  62%
  13%

Results chart

Q10: How important is it for you to see your own doctor?

  10%
  22%
  32%
  27%
  9%

Results chart

Q11: Are you happy to be seen at either Chobham or West End?

  77%
  12%
  11%

Results chart

Q12: How important is it to you, for us to continue to provide the pre-booked Saturday morning appointments?

  36%
  14%
  24%
  15%
  11%

Results chart

If you have any suggestions to improve the present arrangements please include this below:

______________________________________________________________________________

Services

Q13: From the following services which would you wish us to provide, at the practice, in the future?

Current services:

  9%
  28%
  12%
  13%
  14%
  36%
  8%

Possible services:

  17%
  20%
  31%

Q14: Would you recommend us to your friends and family?

  81%
  8%
  0%
  0%
  11%

Results chart


If you have any other comments on the services we offer, please enter them below:

Once again, Thank you for your time.