This questionnaire is designed for issue to patients to assess the service provided. Questionnaires will be available for completion in the surgery, online through the practice website and by post or email to some patients
Please rate each of the following areas
1. Speed at which the telephone was answered initially
2. Speed at which the telephone was answered if call transferred
3. Length of time you had to wait for an appointment
4. Convenience of day and time of your appointment
5. Seeing the Doctor of your choice
6. Length of time waiting to check in with Reception
7. Length of time waiting to see the Doctor or Nurse
8. Opportunity of speaking to a Doctor or Nurse on the telephone when necessary
9. Opportunity of obtaining a home visit when necessary
10. Level of satisfaction with the after hours service
11. Prescription ready on time
12. Prescription correctly issued
13. Handling of any queries
14. Were you told when to contact us for your results?
15. Results available when you contacted us
16. Level of satisfaction with the amount of information provided
17. Level of satisfaction with the manner in which the result was given
18. The information provided by the Reception staff
19. The helpfulness of the Reception staff
20. The information provided by other staff
Any other comments
The following questions provide us only with general information about the range of people who have responded to this survey. It will not be used to identify you, and will remain confidential.
Are you male or female?
What age are you?
What is the ethnic background with which you most identify?
If "Other" please specify
Are you a Carer?
How many years have you been attending the practice?
Do you consider yourself to have a disability or Chronic Disease?
Many thanks for your time in answering the questions on this survey.