West Pottergate Medical Practice

Patient Experience Survey 2012/13

We are repeating the survey we undertook last year and the scores, and feedback, will be compared directly with the results for last year. The summary will then be discussed with the Patient Liaison Group to help us determine strategies for responding to points made or issues arising from the feedback provided.

This will only take a few moments and we would appreciate your time to let us have your views on the services we provide.

1. Clinical care - how effective has your consultation and treatment been?

Tick 1 (poor) to 5 (excellent)

1

2

3

4

5

If you wish to comment, please do so here:

2. Getting an appointment -are you able to easily get an appointment?

Tick 1 (very difficult) to 5 (very easy)

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2

3

4

5

If you wish to comment, please do so here:

3. Reception - how helpful is the receptionist and was everything communicated well?

Tick 1 (poor) to 5 (excellent)

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5

If you wish to comment, please do so here:

4. Opening times - we are open 55 hours per week. The office is manned from 8:00am to 6:30pm every weekday. Between 8:00 - 8:30am and 6:00 - 6:30pm we handle urgent calls only. We are open until 7:15pm on a Thursday and start clinics at 8:00am on a Friday. How do you rate our opening times:

Tick 1 (poor) to 5 (excellent)

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5

If you wish to comment, please do so here:

5. Telephone - do you find it easy calling the surgery?

Tick 1 (very difficult) to 5 (very easy)

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4

5

If you wish to comment, please do so here:

6. Parking - do you come to the surgery by car?

Yes

No

If Yes, did you easy or difficult did you find parking?

Tick 1 (poor) to 5 (excellent)

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3

4

5

If you wish to comment, please do so here:

7. Children's toy area - this is an area with a few toys donated by patients for young children. Can you tell us how useful you find this facility on the scale of 1 (Not applicable) - 5 (Really useful)?

Tick 1 (Not applicable) to 5 (Really useful)

1

2

3

4

5

If you wish to comment, please do so here:

Thank you for taking the time to complete this short survey. We will be producing a report for patients to read in due course, and a copy will be placed on our website.

Thank you

Don Pearson

Practice Manager