73

1. How easy is it to get through to someone on the phone?

  32%
  39%
  15%
  10%
  1%

2. How easy is it to speak to a doctor or nurse on the phone?

  16%
  35%
  15%
  6%
  26%

3. How do you prefer to book your appointment?

  17%
  35%
  46%

4. If you want to book days or weeks ahead, how do you find this?

  16%
  26%
  23%
  15%
  17%
  3%

5. Which of the following methods would you prefer to use to book appointments? (tick all that apply)

  30%
  79%
  8%
  26%

6. How helpful do you find the receptionists?

  60%
  24%
  12%
  0%
  4%

7. The Receptionists direct patients to the most appropriate clinician or service for their needs - are you happy to see one of the following instead of a GP if appropriate? (tick all that apply)

  63%
  83%
  38%
  35%

8. Do you feel that you have enough information in order to book the most appropriate clinician?

  53%
  8%
  13%
  21%
  5%

9. How important is it to you to be registered with a particular doctor and to see that doctor?

  47%
  34%
  10%
  2%
  7%

10. Overall how satisfied are you with the care you get at this surgery?

  67%
  27%
  2%
  0%
  4%

About you -

11. Are you

  36%
  61%
  3%

12. How old are you

  4%
  21%
  30%
  27%
  16%

Please continue below if there are any other general comments you would like to make.

Comments

Thank you for completing this survey. Results will be published on the website and in the Practice in the New Year.