73

1. How easy is it to get through to someone on the phone?

  32%
  39%
  15%
  10%
  1%

Results chart

2. How easy is it to speak to a doctor or nurse on the phone?

  16%
  35%
  15%
  6%
  26%

Results chart

3. How do you prefer to book your appointment?

  17%
  35%
  46%

Results chart

4. If you want to book days or weeks ahead, how do you find this?

  16%
  26%
  23%
  15%
  17%
  3%

Results chart

5. Which of the following methods would you prefer to use to book appointments? (tick all that apply)

  30%
  79%
  8%
  26%

6. How helpful do you find the receptionists?

  60%
  24%
  12%
  0%
  4%

Results chart

7. The Receptionists direct patients to the most appropriate clinician or service for their needs - are you happy to see one of the following instead of a GP if appropriate? (tick all that apply)

  63%
  83%
  38%
  35%

8. Do you feel that you have enough information in order to book the most appropriate clinician?

  53%
  8%
  13%
  21%
  5%

Results chart

9. How important is it to you to be registered with a particular doctor and to see that doctor?

  47%
  34%
  10%
  2%
  7%

Results chart

10. Overall how satisfied are you with the care you get at this surgery?

  67%
  27%
  2%
  0%
  4%

Results chart

About you -

11. Are you

  36%
  61%
  3%

Results chart

12. How old are you

  4%
  21%
  30%
  27%
  16%

Results chart

Please continue below if there are any other general comments you would like to make.

Comments

Thank you for completing this survey. Results will be published on the website and in the Practice in the New Year.