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Q1. How do you normally book your appoinment to see a doctor, nurse or health care assistant at the Surgery? Please tick the boxes that apply

 
 
 

Q2. In the past 6 months how easy have you found the following?

Q2a. Getting through on the phone:

 
 
 
 
 

Q2b. Speaking to a Doctor on the Phone?

 
 
 
 
 

Q2c. Speaking to a Nurse on the phone?

 
 
 
 
 

Q2d. Obtaining test results by phone?

 
 
 
 
 

Q3. How helpful do you find the receptionists at the Surgery?

 
 
 
 

Q4. How satisfied are you with the opening hours at the surgery?

 
 
 
 

Q5. How helpful to you find the dispensary team the the Surgery?

 
 
 
 

Q6. How long after your appointment time do you normally wait to be seen?

 
 
 
 
 

Q7. The last time you saw a Docotor at the surgery, how good was the Doctor at each of the following?

Q7a. Giving you enough time:

 
 
 
 
 

Q7b. Asking about your symptoms:

 
 
 
 
 

Q7c. Listening:

 
 
 
 
 

Q7d. Explaining tests and treatments:

 
 
 
 
 

Q7e. Involving you in decisions about your care

 
 
 
 
 

Q7f. Treating you with care and concern:

 
 
 
 
 

Q7g. Taking your problems seriously:

 
 
 
 
 

Q8 Wouuld it be helpful to know and understand your doctors' qualifications and specialisms?

 
 

Q9 Are you aware of the following clinics that run at your surgery?

Q9a. Stop Smoking Clinic

 
 
 

Q9b. Community Midwife Clinic

 
 
 

Q9c. Nurse/Health Care Assistant Clinic

 
 
 

Q10. How helpful/useful do you find the information leaflets and notice boards at the Surgery?

 
 
 
 

Q11. How clean is the Surgery?

 
 
 
 

Q10. In general, how satisfied are you with the care you get at the surgery?

 
 
 
 

Q11. How clean is the surgery?

 
 
 
 

Q12. Have you ever experienced a situation in which you would have complained?

 
 

Q13. Do you know what the complaints procedure is?

 
 

Q14. In general, how satisfied are you with the care you get at the surgery?

 
 
 
 

Any other comments:

This survey is now closed