77

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our service to you can be improved.

Please answer all of the questions and click 'Send Survey' when you are done.

Q1. How easy do you find getting into the building at the surgery ?

  85%
  9%
  3%
  0%
  3%

Q2. How clean is the GP surgery ?

  63%
  33%
  0%
  0%
  1%
  3%

Q3. In the Reception Area, can other patients overhear what you say to the receptionist?

  59%
  33%
  2%
  2%
  4%

Q4. How helpful do you find the receptionists at the surgery ?

  41%
  45%
  7%
  2%
  5%

Q5. When did you last see a Doctor at this medical centre?

  75%
  10%
  10%
  1%
  4%

Q6. How often have you seen a Doctor in the last 12 months?

  12%
  58%
  19%
  6%
  5%

Q7. In the past 6 months have you tried to see a Doctor fairly quickly? (on the same day or in the next 2 days)

  85%
  12%
  0%
  3%

Q8. If you weren't able to be seen, why was that?

  35%
  2%
  9%
  6%
  2%
  46%

Q9. How long after your appointment time do you normally wait to be seen?

  1%
  11%
  58%
  15%
  6%
  2%
  7%

Q10. How do you feel about how long you normally have to wait ?

  66%
  18%
  6%
  6%
  4%

Q11. Are you aware that the Practice offers the following services:

ECG

  49%
  49%
  2%

Spirometry (lung function)

  40%
  58%
  2%

Family Planning

  75%
  19%
  6%

Women's Health Clinics

  64%
  28%
  8%

Minor Surgery

  66%
  31%
  3%

Dermatology Clinic

  32%
  64%
  4%

Joint injections

  38%
  59%
  3%

Travel Clinics

  64%
  33%
  3%

Diabetic Clinics

  63%
  33%
  4%

Asthma Clinic

  51%
  40%
  9%

Leg ulcer wound management

  20%
  77%
  3%

Phlebotomy (blood tests)

  85%
  11%
  4%

Dietician

  46%
  51%
  3%

Ultra sound scans

  36%
  62%
  2%

Q12. Are you aware of the different clinic roles at the Practice and what service they provide?

Health Care Assistant; phlebotomy, blood pressure checks, ecg, spirometry, assist in minor surgery.

  68%
  27%
  5%

Trainee Assistant Practitioner; phlebotomy, blood pressure checks, ecg, spirometry, assist in minor surgery, health promotion, wound management, assist Practice Nurses in specialist clinics, child surveillance checks.

  51%
  45%
  4%

Practice Nurse; Asthma checks, Diabetic checks, Ischaemic Heart Disease checks, Travel advice clinics, Immunisations, Leg ulcer prevention clinics, Smear tests, Wound management

  77%
  19%
  4%

Nurse Practitioner; General medical clinics - diagnose/refer/prescribe.

  74%
  20%
  6%

GP Registrar; Fully qualified doctor working towards GP registration

  71%
  27%
  2%

Following patient feedback, we have made alterations to our appointment system

Q13. Are you aware that the majority of appointments are book on the day?

  48%
  45%
  7%

Q14.Are you aware that there is now increased availability of telephone contact with the Doctor for review purposes and triage?

  42%
  55%
  3%

Q15. Following patient feedback, we have recently changed the prescription collection time to 10am, 48 hours after the requests. Are you aware of this?

  49%
  45%
  6%

Q16. Are you aware that you can order your prescription via the surgery website?

  63%
  32%
  5%

Q17. In general, how satisfied are you with the care you get at the Practice?

  27%
  38%
  19%
  7%
  5%
  4%

Q18. We are trying to encourage our patients to view the surgery website for information and advice prior to contacting the reception team, we hope this will help reduce demand on our telephone system. Would you view the website before contacting the Practice?

  51%
  28%
  18%
  3%


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  35%
  58%
  7%

What age are you?

  0%
  1%
  2%
  15%
  19%
  14%
  35%
  7%
  2%
  5%

What is the ethnic background with which you most identify?

  94%
  0%
  0%
  0%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  5%

How would you describe how often you come to the practice?

  29%
  57%
  10%
  4%

Many thanks for your time in answering the questions on this survey.