59

We would be grateful if you would complete this survey about your general practice. Your doctors want to provide the highest standard of care. Feedback from this survey will help them to identify areas that may need improvement. Your opinions are very valuable.

Please answer ALL the questions that apply to you. There are no right or wrong answers and your doctor will NOT be able to identify your individual answers.

Thank you.

About Receptionists and Appointments

Q1 How helpful do you find the receptionists at your GP practice?

  76%
  20%
  3%
  0%
  0%

Q2 How easy is it to get through to someone at your GP practice on the phone?

  33%
  50%
  8%
  1%
  1%
  3%

Q3 How easy is it to speak to a doctor or nurse on the phone at your GP practice?

  40%
  23%
  10%
  3%
  3%
  16%
  5%

Q4 If you need to see a GP urgently, can you normally get seen on the same day?

  64%
  15%
  20%

Q5 How easy is it to book ahead in your practice?

  66%
  27%
  5%
  0%
  0%
  0%
  2%

Q6 Do you know how to contact a GP out of normal hours?

  71%
  15%
  14%

Thinking of times when you want to see a particular doctor:

Q7 How quickly do you usually get seen?

  28%
  45%
  11%
  6%
  0%
  10%

Thinking of times when you are willing to see any doctor:

Q8 How quickly do you usually get seen?

  55%
  27%
  0%
  3%
  3%
  12%

Thinking of your most recent consultation with a doctor or nurse

Q9 How long did you wait for your consultation to start?

  27%
  54%
  6%
  0%
  0%
  1%
  12%

About seeing the doctor of your choice

Q10 Is there a particular GP you usually prefer to see or speak to?

  67%
  20%
  13%

Q11 How often do you see or speak to the GP you prefer?

  33%
  23%
  5%
  1%
  0%
  38%

How good was the last GP you saw at each of the following?

(If you haven’t seen a GP in your practice in the last 6 months, please go to Q25)

Q12 Giving you enough time

  64%
  16%
  3%
  0%
  0%
  0%
  17%

Q13 Listening to you

  67%
  20%
  1%
  0%
  0%
  0%
  12%

Q14 Explaining tests and treatments

  67%
  18%
  3%
  1%
  0%
  0%
  11%

Q15 Involving you in decisions about your care

  64%
  18%
  5%
  0%
  0%
  3%
  10%

Q16 Treating you with care and concern

  74%
  13%
  3%
  0%
  0%
  0%
  10%

Q17 Did you have confidence and trust in the GP you saw or spoke to?

  76%
  13%
  0%
  0%
  11%

Q18 If you know the name of the GP you last saw, please write it here:

How good was the last nurse you saw at each of the following?

(If you haven’t seen a nurse in your practice in the last 6 months, please go to Q26)

Q19 Giving you enough time

  57%
  13%
  8%
  0%
  0%
  0%
  22%

Q20 Listening to you

  50%
  18%
  3%
  1%
  0%
  1%
  27%

Q21 Explaining tests and treatments

  49%
  20%
  5%
  0%
  0%
  1%
  25%

Q22 Involving you in decisions about your care

  45%
  11%
  5%
  0%
  0%
  13%
  26%

Q23 Treating you with care and concern

  47%
  23%
  1%
  1%
  0%
  0%
  28%

Q24 Did you have confidence and trust in the nurse you saw or spoke to?

  62%
  8%
  1%
  0%
  29%

Q25 If you know the name of the nurse you last saw, please write it here:

About care from your doctors and nurses

Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to:

Q26 Understand your health problems?

  71%
  10%
  1%
  1%
  17%

Q27 Cope with your health problems

  69%
  11%
  3%
  1%
  16%

Q28 Keep yourself healthy

  62%
  18%
  1%
  3%
  16%

Q29 Would you be interested in group education sessions for chronic illnesses to help with self management?

  16%
  67%
  17%

Q30 Overall, how would you describe your experience of your GP surgery?

  49%
  27%
  8%
  5%
  0%
  0%
  11%

The practice website

Q31 Do you use the practice website?

  38%
  44%
  18%

Q32 Is there anything not already on the website you would like to see included?

It will help us to understand your answers if you could tell us a little about yourself

Q33 Are you?

  28%
  57%
  15%

Q34 How old are you?

  0%
  28%
  23%
  23%
  11%
  15%

Q35 Do you have a long-standing health condition?

  52%
  37%
  0%
  11%

Q36 What is your ethnic group?

  89%
  0%
  0%
  1%
  0%
  0%
  10%

Q37 Which of the following best describes you?

  30%
  1%
  1%
  0%
  3%
  49%
  1%
  15%

Finally, please add any other comments you would like to make about your GP practice:

© 2011 GPAQ V3 including all individual questions is copyright University of Cambridge/University of Manchester