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We value your views because they help us provide the services you need in the way you need them. Please take a couple of minutes to fill in this form and tell us what you think.

The survey is confidential and you don’t need to fill in your name.

1. Appointments

If you need to be seen urgently we will try our best to give you an appointment on the same day. This appointment might not be with your regular doctor. If you need a non-urgent appointment we will try our best to give you an appointment within a week of your call.

Considering this appointment system, please tell us how much you agree with the following statements

a) If I need an urgent appointment I am usually seen the same day

  3%
  4%
  8%
  44%
  31%
  10%

b) If I need a non-urgent appointment I am usually seen within one week

  0%
  10%
  15%
  39%
  23%
  13%

c) I am happy with the current appointment system

  2%
  13%
  13%
  32%
  30%
  10%

2. Opening times

We appreciate that many patients need flexible opening times. Our current opening times are:

Mon

Tues

Wed

Thurs

Fri

Sat

Sun

8am – 7:15pm

Alt weeks with branch

7am - 6pm

Extended hours at Abbey

8am-6pm

8am- 6pm

8am- 6pm

Closed

Closed

Considering our opening times, please tell us how much you agree with the following statements

a) The practice is open at times when I can attend an appointment

  1%
  7%
  5%
  50%
  31%
  6%

b) I am happy with the current opening times

  2%
  7%
  6%
  46%
  29%
  10%

3. Our surgery

We want to make your visit to the surgery as pleasant as possible. Please tell us how much you agree with the following statements

a) The practice is easy to get to

  2%
  2%
  4%
  46%
  41%
  5%

b) The staff are friendly and approachable

  2%
  0%
  5%
  43%
  45%
  5%

c) The practice is clean and tidy

  3%
  1%
  2%
  35%
  45%
  14%

d) Overall I think the practice is welcoming

  2%
  3%
  3%
  33%
  40%
  19%

4. Clinical care

Providing excellent clinical care is our priority. Please tell us how much you agree with the following statements

a) I feel listened to by the clinical staff

  1%
  3%
  2%
  46%
  35%
  13%

b) The clinical staff treat me with dignity and respect

  1%
  1%
  1%
  43%
  41%
  13%

c) The clinical staff communicate their message clearly and effectively

  1%
  0%
  3%
  45%
  38%
  13%

d) I am confident in the treatment I receive from the clinical staff

  1%
  1%
  4%
  42%
  40%
  12%

e) I am happy with the clinical care I receive

  1%
  1%
  3%
  46%
  38%
  11%

5. Getting involved

Did you know that we hold a patient reference group (PRG) four times a year? Did you know that we have a virtual PRG which allows you to get involved online? This group gives our patients the opportunity to get involved in helping improve the practice. If you are interested in finding out more about our patient reference groups tick the box below and make sure you have filled in your contact details on the front of this form.

If you would like to find out more about the patient reference group Click Here

6. Equality monitoring

By filling in this equality monitoring section you will help us ensure that we get feedback from all the different communities in our area. Filling in this section is optional. Any information is kept in strict confidence. Are you?

  27%
  58%
  15%

  64%
  1%
  0%
  1%
  34%

  0%
  4%
  9%
  13%
  19%
  13%
  17%
  5%
  3%
  17%

  75%
  2%
  0%
  1%
  0%
  0%
  2%
  0%
  0%
  0%
  0%
  0%
  0%
  2%
  18%

How often do you visit our surgery?

  40%
  33%
  13%
  14%