112

Patient Survey 2012/13

Thinking about our Staff and accessing the Surgery:

How helpful do you find the receptionists at the Practice?

  91%
  7%
  0%
  0%
  0%
  2%

How helpful do you find the dispensers at the Practice?

  86%
  8%
  1%
  0%
  0%
  5%

How easy is it to get through to the practice on the phone?

  56%
  42%
  0%
  0%
  0%
  0%

If you have experienced problems please give details, including the time of day:

How do you normally book your appointments at the Surgery?

  10%
  78%
  10%
  0%

If you order repeat medication, how do you do it?

  16%
  43%
  21%
  1%
  0%
  16%
  3%

Is parking at the practice convenient?

  98%
  1%
  0%

Please feel free to comment

At your last appointment, how long did you wait to be seen?

  21%
  62%
  12%
  2%
  0%

How do you rate this?

  41%
  42%
  8%
  6%
  0%
  0%

Do you use any of the Branch Surgeries offered by the practice?

  8%
  89%
  3%

If Yes, which one(s)?

If No, why not?

  46%
  7%
  17%
  30%

Overall, how would you describe your experience of the Practice?

  62%
  32%
  2%
  0%
  0%
  0%
  4%

Please comment

Would you recommend us to someone who has just moved into the area?

  91%
  8%
  0%
  0%
  0%
  0%
  1%

It would help us understand your answers if you could tell us a little about yourself:

Are you?

  41%
  58%

How old are you?

  0%
  9%
  38%
  26%
  25%

Do you have a long-standing health condition?

  51%
  46%
  1%

What is your ethnic group?

  96%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  4%

Which of the following best describes you?

  33%
  0%
  0%
  0%
  5%
  58%
  0%
  4%

Finally, please add any other comments you would like to make

On behalf of the Doctors and Staff at Rendcomb Surgery, many thanks for taking the time to complete this survey.