Lisle Court Medical Centre

Number of Responses: 107

A. Opening Hours

Q1. How satisfied are you with the opening hours at the surgery

Very  50%

Fairly  37%

Neither satisfied nor dissatisfied  6%

Quite dissatisfied  1%

Very dissatisfied  0%

Don’t know opening hours  2%

Q2. As far as you know is the surgery open

Before 8am

Yes  13%

No  59%

Sometimes  4%

Don't Know  16%

No response  8%

At lunchtime

Yes  13%

No  47%

Sometimes  7%

Don't Know  21%

No response  12%

After 6.30pm

Yes  12%

No  31%

Sometimes  25%

Don't Know  22%

No response  10%

On Saturdays

Yes  26%

No  26%

Sometimes  22%

Don't Know  16%

No response  10%

On Sundays

Yes  4%

No  65%

Sometimes  0%

Don't Know  17%

No response  14%

Q3. Would you like the surgery open at additional times

Yes (go to question 4)  47%

No (go to question 5)  44%

No response  9%

Q4. When would you like the surgery open

B. Appointments at your GP Surgery

Q5. When did you last see a doctor at the GP Surgery

In the past 3 months  76%

Between 3 and 6 months ago  14%

More than 6 months ago  7%

I have never been seen at my present GP  0%

No response  3%

Q6. How do you normally book your appointments to see a doctor or nurse at the Surgery Please tick all that apply

Q7. Which of the following methods would you prefer to use to book an appointment at the Surgery Please tick all that apply

C. Getting through on the phone

Q8. In the past 6 months how easy have you found the following

Getting through on the phone

Haven't Tried  13%

Very Easy  26%

Fairly Easy  34%

Not Very Easy  17%

Not At All Easy  7%

Don't Know  0%

No response  3%

Speaking to a doctor on the phone

Haven't Tried  42%

Very Easy  6%

Fairly Easy  12%

Not Very Easy  11%

Not At All Easy  1%

Don't Know  15%

No response  13%

Speaking to a nurse on the phone

Haven't Tried  47%

Very Easy  4%

Fairly Easy  11%

Not Very Easy  7%

Not At All Easy  2%

Don't Know  16%

No response  13%

Obtaining test results by phone

Haven't Tried  41%

Very Easy  13%

Fairly Easy  20%

Not Very Easy  3%

Not At All Easy  0%

Don't Know  8%

No response  15%

D. Availability of appointments/Seeing a doctor

Q9. In the past 6 months have you tried to see a doctor fairly quickly By fairly quickly we mean on the same day or in the next two working days that the surgery was open.

Yes  68%

No  25%

Can't Remember  5%

No response  2%

Q10. Think about the last time you tried to see a doctor fairly quickly. Were you able to see a doctor on the same day or in the next two working days that the Surgery was open .

Yes (Go to question 12)  62%

No (Go to Question 11)  21%

Can’t remember  9%

No response  8%

Q11. If you weren’t able to be seen during the next 2 working days that the surgery was open, why was that Please tick all that apply

Q12. In the past 6 months, have you tried to book ahead for an appointment with a doctor By ‘booking ahead’ we mean booking an appointment more than two working days in advance.

Yes  71%

No  26%

Can't Remember  2%

Q13. Last time you tried, were you able to get an appointment with a doctor more than 2 working days in advance

Yes  67%

No  17%

Can't Remember  7%

No response  9%

E. Seeing the doctor you prefer

Q14. Is there a particular doctor you prefer to see at the GP Surgery

Yes (go to question 15)  57%

No (go to question 16)  39%

No response  4%

Q15. How often do you see the doctor you prefer

Always or most of the time  28%

A lot of the time  11%

Some of the time  24%

Never or almost never  0%

Don’t mind which GP Surgery I see  11%

No response  26%

F. Speaking to a doctor on the telephone

Q16. Would you be happy to speak to a doctor on the telephone to discuss your health issues rather than having a face to face appointment

Yes  46%

No  51%

No response  3%

Q17. Would you be happy to speak to a doctor on the telephone to discuss any blood test results rather than having a face to face appointment

Yes  66%

No  31%

No response  3%

Q18. Would you be happy to speak to a doctor on the telephone to discuss your repeat medication rather than having a face to face appointment

Yes  69%

No  26%

No response  5%

G. Arriving for your appointment

Q19. How easy do you find getting into the building at the surgery

Very easy  78%

Fairly easy  18%

Not very easy  2%

Not at all easy  0%

Q20. How clean is the GP surgery

Very clean  69%

Fairly clean  28%

Not very clean  0%

Not at all clean  0%

Don’t know  0%

No response  3%

Q21. In the reception Area, can other patients overhear what you say to the receptionist

Yes, but don’t mind  71%

Yes and am not happy about it  22%

No, other patients can’t overhear  1%

Don’t know  2%

No response  4%

Q22. How helpful do you find the receptionists at the Surgery

Very  62%

Fairly  31%

Not very  1%

Not at all  0%

No response  6%

H. Waiting Time - doctor

Q23. When seeing a doctor, how long after your appointment time do you normally wait to be seen

I am normally seen on time  7%

Less than 5 minutes  4%

5 to 15 minutes  35%

15-30 minutes  29%

More than 30 minutes  19%

Can’t remember  0%

No response  6%

Q24. How do you feel about how long you normally have to wait to see the doctor

I don’t normally have to wait long  41%

I have to wait a bit too long  29%

I have to wait far too long  18%

No opinion/doesn’t apply  3%

No response  9%

I. Seeing a doctor at the GP Surgery

Q25. The last time you saw a doctor at the surgery how good was the doctor at each of the following

Giving you enough time

Very Good  57%

Good  30%

Neither Good Nor Poor  5%

Poor  0%

Very Poor  0%

Doesn't Apply  1%

No response  7%

Asking about your symptoms

Very Good  54%

Good  34%

Neither Good Nor Poor  1%

Poor  0%

Very Poor  0%

Doesn't Apply  2%

No response  9%

Listening

Very Good  56%

Good  30%

Neither Good Nor Poor  3%

Poor  0%

Very Poor  0%

Doesn't Apply  0%

No response  11%

Explaining tests and treatments

Very Good  48%

Good  30%

Neither Good Nor Poor  9%

Poor  0%

Very Poor  0%

Doesn't Apply  5%

No response  8%

Involving you in decisions about your care

Very Good  50%

Good  29%

Neither Good Nor Poor  6%

Poor  3%

Very Poor  0%

Doesn't Apply  5%

No response  7%

Treating you with care and concern

Very Good  56%

Good  28%

Neither Good Nor Poor  6%

Poor  1%

Very Poor  0%

Doesn't Apply  1%

No response  8%

Taking your problems seriously

Very Good  56%

Good  29%

Neither Good Nor Poor  3%

Poor  0%

Very Poor  0%

Doesn't Apply  1%

No response  11%

Q26. Did you have confidence and trust in the doctor you saw

Yes, definitely  70%

Yes, to some extent  22%

No, not at all  0%

Don’t know/can’t say  1%

No response  7%

Q27. Who was the last doctor you saw at the surgery

Dr Nigel Madagan  36%

Dr Angela Brady  25%

Dr Tumpa Banerjee  9%

Dr Neil Johnson  7%

Locum doctor  8%

Don’t know/Not willing to say  10%

No response  5%

J. Seeing a practice nurse at the GP Surgery

Q28. How easy is it for you to get an appointment with a practice nurse at the surgery

Haven’t tried  28%

Very  34%

Fairly  27%

Not very  7%

Not at all  0%

Don’t know  0%

No response  4%

Q29. Last time you saw a practice nurse at the Surgery, how good did you find the practice nurse at each of the following

Giving you enough time

Very Good  57%

Good  26%

Neither Good Nor Poor  0%

Poor  0%

Very Poor  0%

Doesn't Apply  10%

No response  7%

Asking about your symptoms

Very Good  54%

Good  27%

Neither Good Nor Poor  0%

Poor  0%

Very Poor  0%

Doesn't Apply  12%

No response  7%

Listening

Very Good  53%

Good  28%

Neither Good Nor Poor  0%

Poor  0%

Very Poor  0%

Doesn't Apply  9%

No response  10%

Explaining tests and treatments

Very Good  51%

Good  28%

Neither Good Nor Poor  0%

Poor  0%

Very Poor  0%

Doesn't Apply  10%

No response  11%

Involving you in decisions about your care

Very Good  51%

Good  26%

Neither Good Nor Poor  0%

Poor  0%

Very Poor  0%

Doesn't Apply  12%

No response  11%

Treating you with care and concern

Very Good  54%

Good  26%

Neither Good Nor Poor  0%

Poor  0%

Very Poor  0%

Doesn't Apply  10%

No response  10%

Taking your problems seriously

Very Good  54%

Good  24%

Neither Good Nor Poor  1%

Poor  0%

Very Poor  0%

Doesn't Apply  11%

No response  10%

Q30. Who was the last practice nurse you saw at the surgery

Nurse Helen Wylie  32%

Nurse Alice Laker  14%

Nurse Vivien Fairclough  5%

Locum nurse  3%

Don’t know/Not willing to say  33%

No response  13%

K. Prescriptions/Medications

Q31. How easy is it for you to get a repeat prescription

Haven’t tried  22%

Very  49%

Fairly  13%

Not very  4%

Not at all  0%

Don’t know  2%

My Chemist orders for me  4%

No response  6%

Q32. How much repeat medication do you like to keep in stock

None  17%

7 days  18%

8 to 28 days  22%

More than 28 days  12%

More than 3 months  9%

Not applicable  14%

No response  8%

Q33. Have you used our website www.lislecourt.co.uk to order repeat prescriptions

Yes (go to question 34)  23%

No (go to question 35)  74%

No response  3%

Q34. Do you continue to order prescriptions via our website www.lislecourt.co.uk to order repeat prescriptions

Yes  17%

No (go to question 35)  24%

No response  59%

Q35. If you have not used the web site or have not continued to order prescriptions via our website www.lislecourt.co.uk please indicate why not

It is not easy to order via the web site  6%

I do not have a computer  17%

I prefer to hand in requests to the surgery  26%

I prefer for the Chemist to order for me  12%

Other reason (Please add comments in Q38)  14%

No response  25%

L. Your Overall Satisfaction

Q36. In general, how satisfied are you with the care you get at the Surgery

Very  46%

Fairly  42%

Neither satisfied nor dissatisfied  4%

Quite dissatisfied  1%

Very dissatisfied  0%

No response  7%

Q37. Would you recommend the Surgery to someone who has just moved to your local area

Yes  69%

Might  14%

Not sure  4%

Probably not  5%

Definitely not  0%

Don’t know  0%

No response  8%

Q38. Any further comments

M. Some questions about you

The information below will help to make sure that we receive feedback from a representative sample of the patients registered at this practice.

Your Gender:

Male  41%

Female  55%

No response  4%

Your Age:

Under 16  3%

17-24  13%

25-34  14%

35-44  18%

45-54  14%

55-64  11%

65-74  14%

75-84  6%

Over 84  0%

No response  7%

The ethnic background with which you most closely identify is:

White

British Group  57%

Irish  2%

No response  41%

Mixed

Asian or Asian British

Indian  24%

Pakistani  0%

Bangladeshi  0%

No response  76%

Black or Black British

Caribbean  2%

African  0%

No response  98%

Chinese or Other

Chinese  0%

Other  3%

No response  97%

How would you describe how often you come to the practice

Frequently ( at least once every month)  30%

Regularly (at least once in 3 months)  28%

Occasionally (at least once in 6 months)  28%

Very Rarely (once in 12 months or more)  8%

No response  6%