101

Dear Group Member

Many thanks for agreeing to take part in this survey. This survey has been created following a recent Pre Questionnaire Survey that was completed by our Patient Participation Group Members. We are always looking for ways to improve our service, and your answers to the following questions will enable us to identify areas for improvement. Please note that staff will not be able to identify your individual responses. Please answer all of the questions that are applicable to you and click 'Send Survey' when you are done. Please return your survey to us by Friday 26th October 2012. Thank you.

Q1. Are you aware of the new appointment system within the practice and how it works?

  86%
  2%
  10%

Q2. If you have contacted the surgery for an appointment since the introduction of the new appointment system did you have faster access to a doctor/nurse practitioner than with the previous appointment system?

  55%
  15%
  21%
  5%
  4%

Q3. When requesting an appointment what is the most important factor to you?

  38%
  14%
  10%
  10%
  24%

Q4. Are you aware of the current extended hours appointments that are held at Davenal House and Stoke Prior Surgeries?

  37%
  51%
  9%
  3%

Q5. Do the opening hours at the practice suit your needs?

  28%
  53%
  12%
  1%
  0%
  6%

Q6. Where do you feel it is best for patients to access information about the practice and other health services?

  52%
  16%
  22%
  4%
  6%

Q7. How do you rate the ability to get through to the practice on the phone?

  25%
  36%
  27%
  6%
  1%
  5%

Q8. How helpful do you find the receptionists at the surgery?

  74%
  20%
  2%
  0%
  4%

Q9. How do you rate the care you received from the doctor during your last visit/telephone appointment?

  64%
  24%
  6%
  1%
  0%
  5%

Q10. If you have seen a nurse in the past 12 months, please rate the care you received from them.

  68%
  12%
  3%
  1%
  0%
  16%

Q11. Please rate your overall satisfaction with the surgery

  46%
  28%
  8%
  5%
  0%
  13%


To help us analyse your answers please tell us a few things about yourself:

Which surgery are you registered at?

  51%
  42%
  7%

Are you male or female?

  26%
  66%
  8%

What age are you?

  0%
  3%
  9%
  12%
  16%
  16%
  23%
  8%
  2%
  11%

What is the ethnic background with which you most identify?

  95%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  5%

How would you describe how often you come to the practice?

  30%
  48%
  16%
  6%

Many thanks for your time in answering the questions on this survey.