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King Cross Reference Group

Practice Services Survey October to November 2012

This anonymous questionnaire has been built with the help of our Patient Reference Group. We are again seeking patients' views on some of our services. All the responses will be fed into a summary report which will be available for our patients, in the surgery and on our website from early January 2013. We will look at developments/improvements we can make from this survey.

APPOINTMENTS

1. How many GP appointments have you made in the last 12 months?

  6%
  11%
  42%
  39%
  2%

2. How many nurse appointments have you made in the last 12 months?

  13%
  30%
  45%
  9%
  3%

3. How would you rate your satisfaction level when making appointments in the past 6 months?

Score 1-5, 5 is high.

  1%
  7%
  13%
  24%
  50%
  5%

4. Are our text message reminders for booked appointments useful?

  60%
  10%
  22%
  8%

5. Have you been happy to receive a text reminder for your disease reviews rather than a letter?

  42%
  10%
  42%
  6%

INFORMATION

6. Do you find the notice board information in waiting areas useful?

  87%
  9%
  4%

7. Have you used our minor illness sheets to treat minor illnesses without a visit to a GP or nurse?

  26%
  70%
  4%

8. What would you prefer to see/hear in the waiting areas?

  55%
  52%
  63%

9. Our Website has been in use for a year now. Have you visited www.kingcrosssurgery.co.uk?

  22%
  70%
  8%

Tick the pages you have found helpful.

  4%
  3%
  2%
  2%
  4%
  7%
  3%
  12%
  4%

OR

  8%
  13%
  79%

URGENT CARE

We have been asked to review our patients' use of Accident and Emergency (A&E) services at the hospital.

10. How many times have you or a member of your family attended A&E in the last 12 months?

  57%
  20%
  14%
  2%
  7%

11. Why did you choose to attend A&E?

  20%
  8%
  3%
  0%
  4%
  65%

FINALLY!

12. In general, how do you rate the care you get at the practice from GPs?

  77%
  16%
  0%
  7%

13. In general, how do you rate the care you get at the practice from Nurses?

  74%
  15%
  0%
  11%

14. In general, how do you rate the care you get at the practice from Reception team?

  67%
  18%
  5%
  10%

Any additional comments you would like to make:

INFORMATION ABOUT YOU - OPTIONAL

We ask for this information to ensure we are reaching all patients who are registered with our practice.

How old are you?

  0%
  1%
  2%
  5%
  10%
  13%
  29%
  17%
  3%
  20%

Which of the following best describes what you are doing at present?

  15%
  11%
  1%
  1%
  3%
  49%
  2%
  18%

In general would you say your health is

  4%
  16%
  37%
  19%
  4%
  20%

Which ethnic group do you belong to?

  78%
  0%
  1%
  0%
  0%
  0%
  0%
  0%
  3%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  18%

MANY THANKS FOR YOUR TIME - RESULTS WILL BE AVAILABLE SOON!