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This survey aims to find out about your thoughts and opinions on the services our Practice Nurses and Healthcare Assistant provide:
1. Please indicate your age band:
2. Last time you visited the surgery did the reception/administrative staff have their name badges on?
3. Did you know we have a team of three Practice Nurses and one Healthcare Assistant?(Sister Meryl Smith, Sister Sheila Ebdy, Sister Elizabeth Molyneux and HCA Angela Appleby)
4. Have you had an appointment with one of our Practice Nurses or Healthcare Assistant in the last 12 months?
5. If YES how would you rate the service they provided?
6. Did you know we normally have a Practice Nurse or a Healthcare Assistant clinic on every working day Monday-Friday?
7. Did you know that our Practice Nurse & Healthcare Assistant appointments can be booked up to 3 months in advance?
8. Did you know that we normally offer Practice Nurse and/or Healthcare Assistant late night appointments on Mondays evenings?
9. Did you know that we have a text messenger reminder service available for all our appointments including Practice Nurse & Healthcare Assistant appointments?
10. Did you know that our Practice Nurse & Healthcare Assistant Team offer the following services/appointments?
Blood Tests
Blood Pressure/Hypertension Checks
Asthma Reviews
Chronic Obstructive Pulmonary Disease (COPD) Reviews
Spirometry Testing (Breathing Tests)
Diabetic Reviews
Heart Reviews
Stroke Reviews
Epilepsy Reviews
Cardiovascular Disease (CVD) Checks
Chronic Kidney Disease (CKD) Reviews
Dementia Reviews
Learning Disability Reviews
Mental health Reviews
Weight Management Clinics
Holiday/Travel Vaccination Clinics
Baby Immunisation Clinics
B12 Injections
Flu/Pneumonia Vaccinations
Home Visits for Housebound Patients
Cervical Cytology Tests (Smears)
Contraceptive Pill Checks / Family Planning Clinics
Hormone Replacement Therapy (HRT) Checks
New Patient Clinics
Rheumatology Monitoring
Warfarin/INR Monitoring
Query Urine Infection Checks
11. Are you aware that our GP appointments are only 10 minutes long, and that if you need to discuss more than one problem you should book a double appointment to reduce waiting time for other patients?
12. Did you know that a Practice Nurse/Healthcare Assistant appointment is suited to your needs depending on the reason for your visit? For example a diabetic check will normally be a 30 minute appointment to ensure that the Practice Nurse has enough time to discuss your condition thoroughly.
13. Would you consider seeing a Practice Nurse or Healthcare Assistant for any of the Practice Nurse/Healthcare Assistant Services we have listed in this survey?
14. Do you have any suggestions for any other services/appointments that our Practice Nurse and Healthcare Assistant Team could provide or how they could improve?