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Our Patient Participation Group have developed this survey and are seeking your help in providing them with the information they need to help them focus their attention on the things that really matter to YOU.

We can assure you that the survey IS confidential - your responses will be used to develop an Action Plan which will be communicated to everyone on our Practice Website.Personal Information

Gender

  27%
  72%

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Age

  0%
  23%
  30%
  23%
  20%
  4%

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Ethnicity

  95%
  0%
  0%
  1%
  0%
  0%
  4%

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How long have you been registered with Lattice Barn Surgery

Appointments

Our GPs routinely provide 670 appointments each week. We aim to ensure that anyone with an emergency/urgent need is seen "on the day"

How satisfied have you been with appointment availability in the past six months?

  45%
  39%
  13%
  3%

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If not satisfied please give us your reasons:

Was your response based on a request for an appointment "on the day" or one that could be "booked ahead"?

  17%
  48%
  26%
  0%
  9%

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Was the appointment for yourself or somebody else?

  86%
  2%
  4%
  0%
  8%

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How important is it to you to be able to book GP appointments ahead of time?

  86%
  7%
  7%

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How easy is it to book appointments ahead?

  23%
  42%
  20%
  1%
  14%

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How easy is it to book appointments on the day?

  16%
  35%
  15%
  1%
  33%

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Do you have any specific comments about our appointment system?

Prescriptions

Are you aware that you can order your repeat prescription on line?

  65%
  20%
  6%
  9%

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Were you aware that we now require 72 hours (3 working days) to prepare your repeat prescription?

  75%
  17%
  8%

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Practice team

How satisfied have you been with the way you were treated by the people working at our surgery in the past 6 months?

  64%
  20%
  7%
  9%

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If you answered "not very" to the last question could you indicate the type of person who failed to meet your expectations?

  4%
  0%
  0%
  0%
  5%
  0%
  91%

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What was the reason for this?

  5%
  0%
  2%
  93%

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Could you elaborate on your reasons for feeling not very satisfied:

Communication

How useful are the following communication methods?

Do you find the notice boards and leaflet displays useful?

  81%
  9%
  10%

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How useful?

  14%
  64%
  7%
  0%
  15%

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Do you have any ideas how we can improve our waiting room displays?

Have you visited the surgery website recently?

  18%
  56%
  16%
  10%

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Website

  6%
  15%
  2%
  77%

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Do you have any ideas on how we can improve our website content?

Newsletters

  7%
  22%
  2%
  51%
  18%

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Surgery Information leaflet

  13%
  31%
  0%
  39%
  17%

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If the surgery needs to contact you non-urgently, which of the following methods would you prefer us to use

  69%
  7%
  12%
  5%
  7%

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Future Plans

Are you aware that there are plans for us to relocate to a new surgery in the area in the next couple of years?

  27%
  65%
  8%

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In order to assist us with planning our move:

Can you confirm how you travel into the surgery?

  23%
  5%
  56%
  6%
  1%
  9%

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General Satisfaction

How satisfied, in general, are you with the surgery?

  36%
  38%
  14%
  2%
  1%
  9%

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Do you have any other constructive suggestions?

Please enter your comments in the box below:

Thank you for taking the time to complete this survey questionnaire - your views are much appreciated and will form the "Action Plan" for the surgery and our Patient Group - details will be posted on the website.