Thornbury Road Centre for Health

Number of Responses: 36

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice improve our services.

Please answer all of the questions and click 'Send Survey' when you are done.

ACCESSING YOUR GP SERVICES

Q1. When did you last see or speak to a GP at the surgery?

In the past 3 months  61%

Between 3 and 6 months ago  16%

Between 6 and 12 months ago  13%

More than 12 months ago  8%

I have never seen a GP from my GP Surgery  0%

Q2. When did you last see or speak to a nurse at the surgery?

In the past 3 months  47%

Between 3 and 6 months ago  13%

Between 6 and 12 months ago  27%

More than 12 months ago  11%

I have never seen a GP from my GP Surgery  0%

Q3. Generally, how easy is it to get through to someone at your GP surgery on the phone?

Very easy  2%

Fairly easy  55%

Not very easy  19%

Not at all easy  11%

Haven't tried  11%

Q4. How helpful do you find the receptionists at your GP surgery?

Very helpful  63%

Fairly helpful  27%

Not very helpful  5%

Not at all helpful  2%

Don't Know  0%

Q5. How do you normally book your appointments to see a GP or nurse at your GP surgery?

In person  25%

By phone  69%

By fax machine  0%

Online  2%

Doesn't apply  2%

Q6. Is there a particular GP you usually prefer to see or speak to?

Yes  83%

No  13%

There is usually only one GP in my GP surgery  0%

No response  4%

Q7. How often do you see or speak to the GP you prefer?

Always or most of the time  61%

A lot of the time  13%

Some of the time  22%

Never or almost never  0%

Not tried at this GP Surgery  2%

Q8. Are you aware that you may request a telephone consultation with the GP or nurse?

Yes  50%

No  47%

No response  3%

MAKING AN APPOINTMENT

Q9. Are you aware you can book, change and cancel appointments and order repeat prescriptions online?

Yes  72%

No  27%

Q10. Have you ever used the electronic booking system?

Yes  33%

No  66%

Q11. Have you ever had difficulty using the electronic booking system?

Yes  27%

No  52%

No response  21%

Q12. If yes, please describe the issues you encountered:

WAITING TIMES

Q13. How do you feel about how long you normally have to wait to be seen?

I don't normally have to wait too long  58%

I have to wait a bit too long  30%

I have to wait far too long  8%

No opinion / doesn't apply  2%

LAST GP APPOINTMENT

Q14. Last time you saw or spoke to a GP from your GP surgery, how good was that GP at each of the following?

Giving you enough time

Very good  55%

Good  27%

Neither good nor poor  13%

Poor  2%

Very poor  0%

Doesn't apply  0%

Listening to you

Very good  52%

Good  33%

Neither good nor poor  8%

Poor  2%

Very poor  0%

Doesn't apply  0%

No response  5%

Explaining tests and treatments

Very good  58%

Good  30%

Neither good nor poor  2%

Poor  2%

Very poor  0%

Doesn't apply  5%

Involving you in decisions about your care

Very good  61%

Good  22%

Neither good nor poor  2%

Poor  2%

Very poor  0%

Doesn't apply  8%

No response  5%

Treating you with care and concern

Very good  61%

Good  25%

Neither good nor poor  8%

Poor  0%

Very poor  5%

Doesn't apply  0%

Q15. Did you have confidence and trust in the GP you saw or spoke to?

Yes, definitely  80%

Yes, to some extent  11%

No, not at all  5%

Don't know / can't say  2%

LAST NURSE APPOINTMENT

Q16. Last time you saw or spoke to a nurse from your GP surgery, how good was that nurse at each of the following?

Giving you enough time

Very good  66%

Good  30%

Neither good nor poor  0%

Poor  0%

Very poor  0%

Doesn't apply  2%

Listening to you

Very good  55%

Good  33%

Neither good nor poor  8%

Poor  0%

Very poor  0%

Doesn't apply  2%

Explaining tests and treatments

Very good  55%

Good  30%

Neither good nor poor  5%

Poor  2%

Very poor  0%

Doesn't apply  5%

Involving you in decisions about your care

Very good  50%

Good  22%

Neither good nor poor  2%

Poor  5%

Very poor  0%

Doesn't apply  16%

No response  5%

Treating you with care and concern

Very good  61%

Good  27%

Neither good nor poor  0%

Poor  2%

Very poor  0%

Doesn't apply  8%

Q17. Did you have confidence and trust in the GP you saw or spoke to?

Yes, definitely  72%

Yes, to some extent  16%

No, not at all  5%

Don't know / can't say  2%

No response  5%

OPENING HOURS

Q18. How satisfied are you with the hours that your GP surgery is open?

Very satisfied  33%

Fairly satisfied  41%

Neither satisfied or dissatisfied  5%

Fairly dissatisfied  11%

Very dissatisfied  2%

I'm not sure when my GP surgery is open  0%

No response  8%

Q19. Is your GP surgery currently open at times that are convenient for you?

Yes  80%

No  11%

Don't know  2%

No response  7%

Q20. Which of the following additional opening times would make it easier for you to see or speak to someone?

Before 8am  11%

At lunchtime  36%

After 6.30pm  33%

None of these  16%

No response  4%

OVERALL EXPERIENCE

Q21. Overall, how would you describe your experience of your GP surgery?

Very good  47%

Fairly good  41%

Neither good nor poor  2%

Poor  2%

Very poor  2%

Doesn't apply  0%

No response  6%

Q22. Would you recommend your GP surgery to someone who has just moved to your local area?

Yes, would definitely recommend  63%

Yes, would probable recommend  16%

Not sure  2%

No, would probably not recommend  2%

No, would definitely not recommend  2%

Don't know  2%

No response  13%

OUT OF HOURS

Q23. Are you aware that you can book an appointment to see a GP at evenings and weekends by contacting the out of hours service?

Yes  33%

No  61%

No response  6%

Q24. Do you know how to contact an out-of-hours GP service when the surgery is closed?

Yes  38%

No  55%

No response  7%

Q25. In the past 6 months, have you tried to call an out-of-hours GP service when the surgery was closed?

Yes, for myself  5%

Yes, for someone else  0%

No [Go to Q31]  91%

No response  4%

Q26. How easy was it to contact the out-of-hours service by telephone?

Very easy  0%

Fairly easy  0%

Not very easy  0%

Not at all easy  0%

Don't know / didn't make contact  27%

No response  73%

Q27. How did you feel about how quickly you received care from the out-of-hours GP service?

It was about right  0%

It took too long  0%

Don't know / doesn't apply  22%

No response  78%

Q28. Did you have confidence and trust in the out-of-hours clinician you saw or spoke to?

Yes, definitely  0%

Yes, to some extent  0%

No, not at all  0%

Don't know / can't say  25%

No response  75%

Q29. Overall, how would you describe your experience of out-of-hours GP services?

Very good  0%

Fairly good  0%

Neither good nor poor  5%

Fairly poor  0%

Very poor  2%

No response  93%

MINOR AILMENTS

Q30. Are you aware some of the local pharmacies are trained to advise and treat minor illnesses?

Yes  44%

No  11%

No response  45%

Q31. Have you used the minor ailments scheme in the past 6 months?

PRACTICE SERVICES

Q32. Are you aware that the practice offers the following services:

THE RECEPTION AREA

Q33. Please make any suggestions you feel will improve your experience in the waiting area.

To help us analyse your answers please tell us a few things about yourself:

Q.34 Are you male or female?

Male  41%

Female  58%

Q35. What age are you?

Under 18  0%

18 - 24  0%

25 - 34  5%

35 - 44  13%

45 - 54  19%

55 - 64  13%

65 - 74  22%

75 - 84  25%

85 or Over  0%

Q36. What is the ethnic background with which you most identify?

English / Welsh / Scottish / Northern Irish / British  55%

Irish  13%

Gypsy or Irish Traveller  0%

Any other white background  13%

White and Black Caribbean  0%

White and Black African  2%

White and Asian  0%

Any other mixed background  5%

Indian  8%

Pakistani  0%

Bangladeshi  0%

Chinese  0%

Any other Asian background  0%

African  0%

Caribbean  0%

Any other Black / African / Caribbean background  0%

Arab  0%

Any other ethnic group  0%

Q37. Which of these best describes what you are doing at present?

Full-time paid work [30 hours or more each week]  25%

Part-time paid work [under 30 hours each week]  11%

Full-time education at school, college or university  0%

Unemployed  2%

Permanently sick or disabled  5%

Fully retired from work  41%

Looking after the home  0%

Doing something else  5%

No response  11%

Q38. Do you look after, or give any help or support to family members, friends, neighbours or others because of either:

• Long-term physical or mental ill health / disability, or
• Problmes related to old age?

No  61%

Yes, 1-9 hours a week  22%

Yes, 10-19 hours a week  5%

Yes, 20-34 hours a week  2%

Yes, 35-49 hours a week  0%

Yes, 50+ hours a week  2%

No response  8%

Q39. How would you describe how often you come to the practice?

Regularly  50%

Occasionally  38%

Very Rarely  11%

Many thanks for your time in answering the questions on this survey.