400

Dear Patient,

Many thanks for agreeing to take this short survey to help our practice understand how our surgery can be improved, if at all.

Please answer all of the questions and click 'Send Survey' when you are done.

Q1. How easy was it to locate the Reception desk?

  90%
  7%
  0%
  0%
  3%

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Q2. How easy was it for you to know how to queue?

  79%
  16%
  2%
  0%
  0%
  3%

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Q3. How would you rate the welcome and acknowledgement from Reception staff?

  50%
  37%
  9%
  2%
  2%

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Q4. If you had to wait, did the Receptionist acknowledge you?

  52%
  21%
  25%
  2%

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Q5. Did the Receptionist apologise to you for having to wait?

  40%
  21%
  35%
  4%

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Q6. How do you rate the appearance of the Receptionist?

  55%
  34%
  7%
  0%
  0%
  4%

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Q7. How polite and friendly was the Receptionist?

  62%
  20%
  9%
  4%
  1%
  4%

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Q8. How would you rate the Receptionist on their ability to ascertain your needs, answer your query or provide helpful and accurate information?

  47%
  35%
  11%
  2%
  1%
  4%

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Q9. How would you rate the level of privacy when discussing your query with the Receptionist?

  28%
  25%
  25%
  14%
  6%
  2%

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Q10. How would you rate the level of service delivered?

  38%
  41%
  12%
  5%
  0%
  4%

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To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  37%
  60%
  3%

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What age are you?

  2%
  5%
  13%
  12%
  16%
  16%
  19%
  11%
  1%
  5%

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What is the ethnic background with which you most identify?

  95%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  3%

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How would you describe how often you come to the practice?

  37%
  45%
  15%
  3%

Results chart

Many thanks for your time in answering the questions on this survey.