80

Dear Patient,

We at Botley Medical Centre, including the Patient Representation Group, are keen to solicit your views on the practice, and how we can improve the services we offer. We do this with a view to then making changes to improve things, within the funding limitations in which we find ourselves.

The survey is anonymous. All questions are optional. Please ignore those that don’t apply. Click the button beside your answer. A more detailed survey will follow, once we have identified the key issues of concern.

Please answer all of the questions and click 'Send Survey' when you are done.

Q1. What is your age?

  3%
  68%
  17%
  8%
  4%

ABOUT YOUR VISIT TO THE PRACTICE TODAY:
Q2. Who was the appointment with? Was it a 'routine' or emergency appointment?

  66%
  28%
  6%

  33%
  13%
  54%

Q3. How easy was it to make the appointment here?

  46%
  47%
  2%
  2%
  3%

Q4. Was it easy to get through on the phone?

  30%
  58%
  6%
  1%
  5%

Q5. Were you treated politely and efficiently when you did get through?

  65%
  30%
  2%
  0%
  3%

Q6. Were you happy with the booking-in system when you arrived?

  73%
  16%
  7%
  2%

ATHINKING BACK OVER RECENT VISITS TO THE PRACTICE
How easy is it to get an urgent appointment?

  22%
  48%
  17%
  2%
  11%

How easy is it to see the doctor of your choice?

  10%
  40%
  30%
  10%
  10%

How easy is it to see a nurse?

  21%
  55%
  7%
  1%
  16%

Did the GP or nurse give you enough time?

  48%
  40%
  5%
  0%
  7%

Did they explain tests and treatments?

  45%
  45%
  2%
  0%
  8%

Did they involve you in decisions about your care?

  41%
  40%
  5%
  0%
  14%

Overall were you happy with the quality of the consultation?

  57%
  35%
  2%
  0%
  6%

What do you think of our opening hours?

  27%
  56%
  8%
  1%
  8%

Were the reception staff friendly and efficient?

  57%
  33%
  5%
  0%
  5%

What do you think of the car parking at Botley Medical Centre?

  20%
  52%
  15%
  6%
  7%

What do you think of our repeat prescription service?

  40%
  33%
  5%
  2%
  20%

Are you happy with the on-line prescription service?

  16%
  16%
  3%
  2%
  63%

Are you happy seeing hte GP of your choice or would you like a formally designated doctor?

  68%
  21%
  11%

Over the last year, we have been inviting people with a long-term health problem to come in for an annual review of all their conditions at the same time. Have you found this to be useful?

  42%
  8%
  50%

What do you think of the information available about the different health services available in the community, such as GPs, District Nurses, Practice Nurses and others?

  21%
  52%
  7%
  1%
  19%

What do you think of Botley Medical Centre overall?

  55%
  33%
  5%
  1%
  6%

Is there anything else you would like to tell us about, or would like us to improve?

Yes - please email us here

Many thanks for completing this questionnaire