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Dear Patient,

We have recently been asking patients for their comments and suggestions of ways to improve the practice. We would be grateful if you would take a few minutes of your time to complete a survey based on those comments.

Please answer the questions below by putting an x in ONE BOX for each question unless more than one answer is allowed. The survey can also be completed on line at http://www.friarysurgery.co.uk/ if you prefer.

Appointments

Q1. When did you last see or speak to a doctor at the GP surgery?

  55%
  25%
  17%
  0%
  3%

Q2. When did you last see or speak to a nurse at the GP surgery?

  45%
  25%
  21%
  5%
  4%

Q3. How easy is it to get through to someone at your GP surgery on the telephone?

  38%
  41%
  12%
  2%
  0%
  7%

Q4. How helpful do you find the receptionists at your GP surgery?

  69%
  26%
  1%
  0%
  0%
  4%

Q5. Is there a particular GP you usually prefer to see or speak to?

  70%
  22%
  8%

Q6. How often do you see or speak to the GP you prefer?

  47%
  31%
  10%
  1%
  7%
  4%

Thinking of times when you want to see a particular doctor:

Q7. How quickly do you usually get seen?

  48%
  39%
  4%
  2%
  2%
  5%

Q8. How do you rate this?

  50%
  30%
  12%
  1%
  1%
  0%
  2%
  4%

Thinking of times when you are willing to see any doctor:

Q9. How quickly do you usually get seen?

  67%
  23%
  1%
  2%
  2%
  5%

Q10. How do you rate this?

  56%
  28%
  5%
  1%
  0%
  2%
  8%

Q11. If you need to see a GP urgently can you normally get an appointment for the same day?

  68%
  16%
  10%
  6%

Q12. How do you rate this?

  52%
  25%
  2%
  3%
  2%
  0%
  9%
  7%

Q13 How convenient was the appointment you were able to get?

  57%
  35%
  1%
  0%
  7%

Q14. Overall how would you describe your experience of making an appointment?

  45%
  40%
  6%
  3%
  1%
  5%

Q15. Looking at improving communication between the practice and its patients, how likely are you to respond to?

A text message being sent to you

  29%
  29%
  9%
  17%
  12%
  4%

Information being put on the website

  35%
  32%
  9%
  11%
  2%
  11%

Information being left in the surgery

  25%
  36%
  21%
  8%
  2%
  8%

Q16. How would you like to hear about practice developments? (You can choose more than one)

  24%
  21%
  6%
  22%
  14%
  9%
  4%

Opening Hours

Q17. How satisfied are you with the opening hours at the surgery?

  44%
  37%
  5%
  3%
  4%
  7%

Your Overall Satisfaction

Q18. In general, how satisfied are you with the care you get at the Surgery?

  62%
  29%
  2%
  1%
  0%
  6%

Q19. Would you recommend the Surgery to someone who has just moved to your local area?

  77%
  16%
  3%
  0%
  0%
  4%

Some Questions About You

The following questions will help us to see how experiences vary between different groups of the population. We will keep your answers completely confidential.

Q20. Are you male or female?

  36%
  58%
  6%

Q21. How old are you?

  4%
  13%
  14%
  11%
  11%
  16%
  20%
  8%
  0%
  3%

Q22. Which of these best describes what you are doing at present? If more than one of these applies, please select the main one ONLY

  34%
  20%
  6%
  2%
  2%
  23%
  5%
  1%
  7%

Q23. Do you have carer responsibilities for anyone in your household with a longstanding health problem or disability?

  18%
  72%
  10%

Q24. What is your ethnic group?(Choose one section from A to E below, then select the appropriate option to indicate your ethnic group)

A. White

  94%
  0%
  0%
  6%

B. Mixed

  1%
  0%
  1%
  0%
  98%

C. Asian or Asia British

  0%
  0%
  0%
  0%
  100%

D. Black or Black British

  0%
  0%
  0%
  100%

E. Chinese or other ethnic group

  0%
  0%
  100%

Q25. Which of the following best describes how you think of yourself?

  86%
  2%
  0%
  0%
  8%
  4%

Q26. Which of the following best describes your religion?

  24%
  0%
  66%
  1%
  0%
  0%
  0%
  5%
  4%

Many thanks for your time in answering the questions on this