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Dear Patient,

Many thanks for agreeing to complete these few questions and help us to understand your needs better and improve our services further. Please answer all the question:

Q1. Taking everything into account, how would you rate the service we provide overall, on a scale of 10-1 where 10 is Excellent and 1 is Very Poor

  32%
  24%
  27%
  10%
  1%
  3%
  0%
  0%
  0%
  0%

Q2 What do you believe is the single most positive aspect of our service?

Q3 What do you believe is the single most negative issue affecting our service?

Q4 Do you believe our overall service is better or worse than 6 months ago?

  25%
  58%
  2%
  9%
  6%

Q5 How satisfied are you with being able to book an appointment more than 48 hours in advance with your GP?

  34%
  33%
  21%
  12%


Did you know that we now offer booking of appointments 7 weeks in advance?
Q6 How satisfied are you with getting through to the practice on the telephone where 10 is Very satisfied and 1 is Not very satisfied.

  16%
  12%
  20%
  12%
  10%
  10%
  5%
  5%
  2%
  2%
  6%

Q7 Whilst both are important, which do you rate higher?

  63%
  33%
  4%

Q8 Are you happy with our opening hours?

  88%
  6%
  6%

Q9 Are you aware that GP appointments are offered outside of normal opening hours at St Peter's Medical Centre (Tuesday evenings and Saturday mornings)?

  24%
  48%
  23%
  5%

Q10 When you last booked an appointment were you able to see your preferred GP?

  54%
  39%
  7%

Q11 If you answered No to Question 10, who was the GP that you were trying to see?

Q12 On a scale of 1-10, how would you rate the service offered by our reception team where 10-1 where 10 is Excellent and 1 is Very Poor

  41%
  23%
  17%
  7%
  2%
  2%
  0%
  1%
  0%
  0%
  7%

Q13 GP practices sometimes refer patients on to other health specialists or other health and social care providers. Has this happened to you?

  54%
  28%
  12%
  6%

Q14 Are you aware that the practice offers a reminder 24 hours before your appointment by text message to your mobile phone?

  29%
  51%
  15%
  5%


If you would like this service apply on-line or ask at Reception.

Q15 Are you aware that you can order your repeat prescriptions on-line?

  18%
  56%
  20%
  6%


If you would like this service apply on-line or ask at Reception.

Q16 How often do you access the practice website and for what reason? Is there anything that you would like to see on the website?

Q17 It has been suggested that we play music in the waiting room to help prevent patients overhearing conversations. Do you think this is a good idea?

  49%
  36%
  15%

Q18 Is there a practical way that we can help you to use the surgery and its facilities? Do you have any difficulties using our facilities within the surgery? For example; Can you easily turn the taps on and off in the toilets?

Q19 Are you interested in learning more about our Patient Participation Group? If yes, see the practice website for more details and send us an email. Alternatively, make a note here and we’ll contact you.

Q20 Are there any further comments and suggestions you have? Please note in the space below


To help us analyse your answers please tell us a few things about yourself:

Are you male or female?

  34%
  62%
  0%
  4%

What age are you?

  0%
  6%
  13%
  19%
  21%
  17%
  13%
  2%
  0%
  9%

Are you carer?

  15%
  60%
  25%

Are you disabled or permanently sick?

  21%
  64%
  15%

Sexual Orientation?

  70%
  4%
  1%
  2%
  4%
  19%

What is the ethnic background with which you most identify?

  72%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%
  2%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  1%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  0%
  2%
  21%

Religion/Belief?

  7%
  8%
  0%
  21%
  0%
  0%
  0%
  0%
  1%
  0%
  3%
  16%
  2%
  42%

How would you describe how often you come to the practice?

  30%
  44%
  11%
  15%

Many thanks for taking the time to complete our survey. Please check back on the website or in the surgery for the results.